Apex Coin and Shard lost

Hey Amaz1ng_CAP​,

Did that take place on this account, or do you play on a different account? 

Are you able to provide the username (not email) and platform for whichever account that was, and let us know roughly how much seems to be missing? 

Yes, It's this account, and I play on PS5 platforms. I had about 4k apex coin and 50 shards, I have 0 after the update.

Amaz1ng_CAP​ 
Do you have any other emails or accounts that may have been used?

This EA account does not have a PlayStation account linked and looks to have been created very recently, not something that would have been played in the past.

You can check this page to see which platforms are linked to a particular account.

 I did tried to link to PSN but somehow it wouldn't and said there's already an email linked to it(Which isn't mine) how would i fix this? 

Hey Amaz1ng_CAP​,

It looks like you've already created a case to speak with support, which would be the way to go in this case.

You can check the status of that case from the case history page here to keep an eye out for a reply once the support team has a chance to review the situation. 

In the meantime, I'd also suggest going through as many of these security steps as possible just to make sure your system and account are otherwise secure, just in case someone else was able to get in and make changes to the previous account.

Okay thanks, how long do you think a case review would take? am i allow to play apex in the meantime? i was afraid to play cuz I really thought this was a bug and didn't want it to be saved....

Amaz1ng_CAP​ 

If possible, I'd try creating a case with this link specifically and selecting the Live Chat option if that appears. Our advisors should be able to help get that sorted out via chat rather than having to wait on emails back and forth.

If that doesn't show a chat option, try logging out of the website first and selecting the Continue without logging in option when prompted. From there, support should be able to check on the account that was previously using the current email to help verify and update the information as needed.