Forum Discussion

Applejutsu's avatar
3 years ago

Apex coins are bugged

     Hello, I've been playing this game for 4 years or so now and I just recently ran into an issue where you can't buy apex coins on PC through steam. I tried contacting support about it and they said to contact steam support since it's probably them. So, I did just that and contacted steam support but they said it wasn't on their end and to contact apex legends support. So I said forget it and found a genius workaround and just bought a redeemable apex coin pack of 1000 apex coins from Amazon. I redeemed the code on EA apex website and thought I was really smart. 24 hours later and my account still doesn't have the +1000 apex coins I bought so I can get the battle pass.

     So I did what any person would do and contacted apex support again for yet another issue of the same kind, missing redeemed apex coins. They said they need proof of purchase so I took 8 screenshots displaying all information including last 4 digits of my card, address, name, gamertag, amount paid, date, time, and everything they need in existence for proof. They said I had too many screenshots of proof and only to use 2 before finally someone told me to contact amazon support because "we are not able to check the details of amazon purchases." I asked them if I could speak to someone from the USA because that's the stupidest thing I've ever heard in my entire life.

     If I were trying to jiffy something, it would be worth a hell of a lot more than $10 for a battle pass... it would be thousands. Do you think I would take 3 hours out of 2 days contacting several supports and wasting my time for a lie to get $10? No, I've contacted support over a missing skin trail 2 years ago and a suspension and that's it since the dawn of my account. I don't contact support unless I have an actual issue. I'm not a freeloader. Give me what I bought!

     There's only 4 days left for the collection event and I haven't even played one match because I don't have the battle pass... I want that wraith skin before it's gone and I'm not spending $20 when I can spend $10 and get it for low battle pass rankups since I'm close to having enough blue essence stuff. If I miss out, you can be sure you're gonna miss out on a customer for life.

3 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @Applejutsu,

    Sorry to hear you've had so much trouble getting this cleared up.

    Just based on your screenshot and where the code was redeemed however, those particular codes may need you to sign in via Origin or the EA app rather than Steam.

    Are you able to try signing in using the EA app to see if those coins appear at that point? Once they show up on the account you should be good to swap back to Steam and have those remain available.

    That would be the main workaround to try, though if that doesn't do the trick I'm afraid you'll need to reach back out to speak with support as we're unable to make any changes or discuss account details via the forums.

  •      This ea app? Nope, as you can see it doesn't show anything was redeemed even though I already input the code. I tried doing it again and it says it was already redeemed... and when I log into apex via steam I still have 350 apex coins, not 1350. I've already contacted support 4 times and spent hours trying to get them to understand and they just tell me to contact amazon stating they can't help me. I'm not wasting anymore time on shady non-fluent english speaking support.

         If what I paid for doesn't show up before this collection event ends, I'll be sure to uninstall and go out of my way to make sure the devs of any games I play are not EA Games associated. I will also be telling every gamer and person that I know about everything that has transpired. We're gamers and consumers and we look out for eachother, it's the right thing to do. Just like with anything... would you eat at a restaurant that's known for food poisoning customers? I bet a million bucks you would not if you knew that. It's the same concept.