Forum Discussion

2 years ago

Apex coins not showing up

Hey, I bought an apex legends gift from GameStop and redeemed it on their website. It said that the code was fine and the transaction was completed. The only issue is that I don’t see my apex coins s...

si13nce

2 years ago

@EA_Mako Can you confirm that the key was activated on my EA account?

EA_Mako

Community Manager

2 years ago

@si13nce No, sorry. We wouldn't be able to provide that on the forums.

You can try contacting support, but with these particular codes if there's an issue redeeming it you'll be redirected back to the retailer for certain vendors, Amazon being one in particular.

@keelfin

We're looking into a separate issue with coins being purchased directly through Steam, but that's not affecting the majority and wouldn't impact the ability to claim a valid code as in this case.

For codes not purchased from one of the trusted retailers listed in that prior link, you'd need to work with the retailer to secure a replacement code or for a return.