A seven-year APEX player needs help
Dear EA Official, hello. I am a player from China.
2025 marks the seventh year I have been playing APEX. Over these seven years, I have had a very happy time in the game and made many interesting friends, some of whom have even become good friends in real life. So for me, APEX is not just a game; it’s more like a social platform that has helped me find hope to keep going amid the difficulties of real life.
However, due to work reasons, the last time I played APEX was from the end of 2024 to the beginning of 2025. Recently, my friends and I returned to the game. But when I logged in, I was devastated. Initially, when I tried to log in via Steam, it showed that my account had been banned. I had never violated any game rules, so I applied to the official team for unbanning. Even after the unban, I still could not log in. When I tried to log in on Steam with the account named “坂本Lueluelue” (account: zyb_19980131), the game said I needed to register an EA account to play. But when I logged into the EA platform using my Steam account, it showed that my Steam account had been linked to an email starting with 1. Strangely, when I logged into this EA account starting with 1, it clearly showed that no Steam account was linked. However, I only have this one EA account, and when I logged into APEX from the EA platform, my game character was back to level 1, and all the money I had spent, my level, and my friends were gone.
I once thought I might have remembered the EA account incorrectly, but when I checked my stats on apex.tracker.gg (which allows logging in via Steam), I found my account. However, it is no longer under my previous name (坂本Lueluelue) and has turned into a string of strange letters. At that point, I was certain my account had been stolen. I have contacted customer service at least five times, but they either said they couldn’t find the account or gave incoherent responses. I sincerely request the fair and just EA official team to investigate this matter, help me recover my account, and help me reconnect with my friends.
