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Zui-Sama's avatar
Zui-Sama
2 years ago

APEX COINS PURCHASED THROUGH AMAZON

Just recently spent $200 on some apex packs, yes i know its crazy earned extra money and wanted to splurge. Purchased through amazon and got the codes, redeemed them on EA as said by the description and they have not shown in my account, everything is linked ive downloaded and deleted apex twice now to see if it would do anything and nothing, its been 24 hours and still nothing. Went through EA support they told me to contact amazon about it but when i went through them they said i had to contact EA about it. This is actually pretty dumb that this is happening and EA has not took a step to help, ive even opened up a total of 3 cases with no answers still. I need help and if anyone who has had this problem before and it was resolved did you just wait or was there something you needed to do let me know please cause its honestly stressful.

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  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @Zui-Sama 

    We cannot see your account history here on forums to confirm if the coins have been granted, but if it's been over 24 hours since you redeemed the code, I suggest attempting a basic troubleshooting step first. This should help re-sync your account. 

    Try restarting your device and logging back into your account to see if it fixes the problem.

    If you are launching the game from Steam please use the EA app to launch the game. 

    You can find the full list here: 

      

     https://help.ea.com/en/help/apex-legends/apex-legends/apex-coins/ 

      

    If the problem persists afterwards, you can refer to this article on our website and contact the support team again, explaining that this is the policy they should follow. 

  • Zui-Sama's avatar
    Zui-Sama
    2 years ago

    You guys say too contact Amazon for a replacement but that’s incorrect, Amazon says to contact you guys for a replacement. I’ve been through this 3 times with EA and Amazon?

  • Zui-Sama's avatar
    Zui-Sama
    2 years ago

    Logged out and logged in again still nothing has changed, I’ve even tested by buying $5 packs for both steam and EA and those came through immediately, it’s been almost 48 hours with no show of the coins I purchased I have receipts and everything but you guys just can’t give me my coins or even new codes or something. I’ve opened multiple cases with you guys and stull

    nothing has changed I’ve talked to live agents once again through EA and Amazon even a leadership Amazon member and he blatantly told me that’s it’s EAs problem and that you guys have to do something about it. It’s $200 and I’m not seeing my coins in my account. 

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