I have been making so many new cases because of how bad the servise is im sorry to say that. I have bought apex coins on eneba (i play on ps5) i got the code from eneba and redemeed it. The code is redeened and worked fine, i just didnt get my coins. I paid 53 euros for 6700 coins and i woukd like to have them it has been like 100+ hours of waiting already and im done waiting! Please look at the pictures!! Dont tell me to contact live support since u have already tried every thing i just cant call cuz im from holland. My live support shuts himself down and e mails just suck. They dont help you at all. I cant connect to live support any more idk why. Im sorry for texting like this but im just reallt frustrsted as you will probally get. Look at the pictures for all the proof i have curently. (I just saw you can onley send 1 pic) just let me have a 1 on 1 conversation and not an e mail with 5 diffret ppl. Regarts Finn

@FinngostriderHello there, if you buy a product from a 3rd party service that is not a legitimate seller, we can't really help you in any way.Many of the websites like the one you mentioned are a "Gray area market" and often a hotspot where sellers use stolen cc.However, you could always contact the support and see if they could help you in any way.https://help.ea.com/en/contact-us/I only recommend you buy from official stores to be sure we can help you and/or assist you with receiving the coins you paid for.Just keep in mind that any purchase may take up to 24 hours before it's visible in your account.I would advise you not to use a service like that in the future, have you tried contacting their support/the seller and asking for a refund?

Apex coins | EA Forums

12 Replies

EzyHawk
Hero
2 years ago
@FinngostriderHello there, if you buy a product from a 3rd party service that is not a legitimate seller, we can't really help you in any way.
Many of the websites like the one you mentioned are a "Gray area market" and often a hotspot where sellers use stolen cc.

However, you could always contact the support and see if they could help you in any way.
https://help.ea.com/en/contact-us/

I only recommend you buy from official stores to be sure we can help you and/or assist you with receiving the coins you paid for.

Just keep in mind that any purchase may take up to 24 hours before it's visible in your account.
I would advise you not to use a service like that in the future, have you tried contacting their support/the seller and asking for a refund?
Finngostrider
2 years ago
Hello tanks for youre response.
The problem isnt the third party site i used, it just gives me an ea apex coins code. I redeemed the code it showed me what i got and it worked. From ea howerver i didnt get my coins.
EA_David
Community Admin
2 years ago
Hi, sorry if this wasn't made clear earlier, the code in question was for PC coins. If you download and play on the EA app, they'll be available for use, and unfortunately can't be transferred.

Also we'll edit out your image, it contains personally identifying info, please don't post anything with your personal details or email on the forum.
Finngostrider
2 years ago
@EA_David Okay thanks for letting me know. And there is no possible way at all it can? I dont have a pc account
Finngostrider
2 years ago
@EA_David Im not trying to be rude right now but how can i own them on my pc account if i dont own a pc or apex on any windows platform. I play on playstation so....
Finngostrider
2 years ago
@EzyHawk Hello not trying to be rude. I dont own a pc and i just downloaded ea app on my school laptop and its linked to my playstation and i dont own any games on my laptop. There is like no possible way the coins can be transfered to my ps5? Because i just spend 53 euros on air this way. The third party company cant do anything about it as i said. My only hope is in you guys
Asmodeus566
Hero+
2 years ago
@Finngostrider
Since its official launch in 2018, Eneba has proven to be a legit site for buying game codes but proceed with caution. Headquartered in Kaunas, the second-largest city in Lithuania, Eneba is a gray market website, meaning codes are sold legally but sold outside of the original developer’s permission. While users have had some great experiences buying on Eneba, there is a chance you’ll get scammed. It’s advisable to look at the seller’s rating before making any transaction.
I did a quick internet research and really do have to agree with @EzyHawk buying from a third party is not good and as far as Eneba goes it looks like the possibility of getting "scammed" is not all that low.
With that in mind I really do think that this is an issue between you and Eneba and or the entity within Eneba that you purchased from.
Best of luck.
Finngostrider
2 years ago
@Asmodeus566 No no i didnt get scammed, the code worked the coins are just send to my pc account idk my pc account since i dont have one. The coins are just send to the wrong account cuz i bough a pc code and i didnt know. But is there a way of transfering them because i know you guys can.
Finngostrider
2 years ago
@Asmodeus566 look at this picture. I didnt get scammed as ur college told the coins are on my pc acc. Wich "can't be transfered." I know they can and from my eyes you guys are the scammers. If i dont get them i will post about this i got over 1k followers and i post apex content.
Finngostrider
2 years ago
@Finngostrider Mb its 2450 followers.