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ImSeekingWisdom's avatar
2 years ago

Apex crash during startup - Intel 13/14th generation bug with fix

I have played Apex legends for years on the PC I am currently using.  All of that ended on October 2, 2024 when I tried to start Apex.  When I tried to start it On Oct 2 it played the introduction video and then showed the static graphic for the current season and then it would freeze and either immediately exit to windows or wait maybe a minute and then exit to windows.  I read many of the related posts that I could find and tried everything until I finally bit the bullet and did a clean install of windows and after that a "clean boot".  Noting fixed the problem. Then came November 14, 2024 and I came across the following article

Is your intel core i9-13900K crashing in games?  Your motherboard BIOS setting may be to blame - other high-end Intel CPUs also affected (update)  

https://www.tomshardware.com/pc-components/cpus/is-your-intel-core-i9-13900k-crashing-in-games-your-motherboard-bios-settings-may-be-to-blame-other-high-end-intel-cpus-also-affected.  

I then found the following article by Intel

Intel core 13th and 14th gen desktop instability root cause update" dated 9/25/2024.

https://community.intel.com/t5/Blogs/Tech-Innovation/Client/Intel-Core-13th-and-14th-Gen-Desktop-Instability-Root-Cause/post/1633446#M40

The bottom line of what that that article says is that there is a bug in the CPU microcode and that needs to be fixed.  The fix is a new version of microcode "12B".  You should check to see if your motherboard manufacturer has a BIOS update that includes that microcode.  I have an MSI motherboard and the most recent BIOS release for it does have the 12B microcode.  I updated my motherboard BIOS and FINALLY Apex Legends would run again (after hours of debugging, digging, reading and total disappointment.

If you have an Intel 13/14th generation cpu that is affected then this will fix it for you.  I sure hope that this will be helpful to some of you as it was very frustrating for me.

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @ImSeekingWisdom Thank you so much for taking your time and sharing this with the community! I'm sure this will also be helpful for other players!

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