Apex Crash erorr 0xc0000005

me too, already 1 mouth

@NotLeeShine & @23w0w Try these steps and let me know if you're still having the issue:

- Repair your game's files:

- EA App: Go to your game library and click on Apex Legends, then click on "manage", and then "repair".

- Steam: Go to your game library and click on Apex Legends, then click on the gear icon near the right side of the launcher, (below the game's artwork banner). Now, click on "properties", then "installed files", and then lastly, "verify integrity of game files".  

- Epic Games: Go to your game library and click on the 3 dots next to Apex Legends. Click on "manage", and then "verify".

Note: If you don't see this as an option on Epic Games and you have Apex Legends installed through the EA App, follow the steps for the EA App.

- Reinstall the game
 
- Clear Game/Launcher Cache:
 
- EA App
- Steam
- Epic Games

Note: Steam doesn't exactly have a way to clear the game's cache, only a way to clear the download cache, but it might help.

- Repair your system's files:

- Open the Command Prompt in administrator mode

- Type, "DISM /Online /Cleanup-image /Restorehealth" (without the quotes), and wait for it to finish.

Note: DISM stands for "Deployment Image Servicing and Management tool". It often repairs Microsoft related files, such as issues with Window apps. Some problems with the next file checker can only be fixed after running this one first.

- Now type, "sfc /scannow" (without the quotes), and wait for it to finish.

Note: sfc stands for "System File Checker". This one will repair system files, (such as important Windows drivers).

- Lastly, restart your PC.
 
- Another possible fix:

- Disabling any programs that may interfere with Apex Legends.

Thanks for the reply, but all of these are part of my "every possible fix i found online"

I am also dealing with this exact issue, I've been able to play other games with no issue. It tends to happen every 40-60 min(so at most 5-6 games) game freezes and then task manager shows r5apex is suspended.

Im on windows 10 22h2, fully up to date on updates and drivers. There is also other users reporting the same issue on windows 11 23h2/24h2, so it seems to be an issue with all windows versions currently. 

HOWEVER it didnt happen when i was messing around in firing range for over an hour(had the game open for like 4 hours being in firing range most the time until it would afk kick me) . so im just lost as to why it is happening as firing range is also an online server like normal matches.

I have done as much as I can to remedy the problem aside from reinstalling windows. Looking online, others with the same issue that have reinstalled windows still have the issue persist)

I have seen this issue coming up in a number of different Easy anticheat games

(Apex, rust, and Fortnite; unsure what other eac games, those are just the ones I have seen posts about when ive been looking it up recently, about the past 1-2 months)

I have seen more than once that people are pointing to EAC for causing the issue, claiming its attempting to hook lsass.exe and crashing both. I cant play for more than an hour before my game just freezes and its killing me. also seeing posts on the apex sub also complaining of crashing on console/mostly xbox i believe which is based on windows(I feel like more than usual, so it leads me to believe it is an issue with eac somehow and windows, as i dont think i have seen posts complaining about the same type of crashing on Playstation and i dont think playstation runs off windows) 

Hey folks, 

Could we please get a DxDiag from each one experiencing the Crash error? I've attached the link with instructions. Thank you all for reporting this. 

Hoping this will get fixed soon, as my game has finally been able to get stable 240fps this season, but im just dealing with crashing way too frequently to make me really want to play much. ☹️ 

Seeing a good number of posts on reddit and other support websites complaining about issues as well. I posted this,  and in that post I have other subreddit posts form games that also run Easy anti cheat, and it seems to be an issue thats happening to more than just apex at the moment, as i also linked a Windows update and win 11 known issues that seems to be point to EAC having issues with the latest versions of windows

Hoping for an EAC update soon, as it seems like its an EAC conflict with newer/latest versions of windows, or some direction from devs as to what updates are causing the issues, so users dealing with it, can downgrade to whatever update was last supported. 

It doesn't seem to be dependent on an AMD or intel CPU, or AMD or Nvidia GPU either, since ive seen people reporting about the same errors in event viewer on win 10/11, or with any pc build config (AMD CPU+AMD GPU; AMD CPU+Nvidia GPU; Intel CPU+Nvidia GPU)

Apex Legends Crash Report

Hi,

I've been experiencing repeated crashes while playing Apex Legends. After gathering the crash dump and analyzing it, here are the details:

Crash Overview

• Crash Occurrence Time: November 21, 2024, 21:04 UTC
• Application: Apex Legends (r5apex.exe)
• Crash Type: Access violation (c0000005)
• Crash Address: Attempted read from address 0x000001a06364d814
• Crash Dump Location: C:\Users\tbnra\AppData\Local\Temp\PACKER_1827093_9332.dmp
• Upload Status: Upload completed successfully (HTTP 200)

Error Details

        *******************************************************************************
        *                         Exception Analysis                                   *
        *******************************************************************************
        
        WARNING: Teb 0 pointer is NULL - defaulting to 00000000`7ffde000
        WARNING: 00000000`7ffde000 does not appear to be a TEB

        KEY_VALUES_STRING: 1
            Key  : AV.Fault
            Value: Read
            Key  : Failure.Bucket
            Value: INVALID_POINTER_READ_c0000005_r5apex.exe!unknown_error_in_process
            Key  : Failure.Hash
            Value: {078bf14e-e79e-ed1d-3dd7-f961e73050d8}
            Key  : WER.Process.Version
            Value: 1.0.0.0
            Key  : Analysis.Version.DbgEng
            Value: 10.0.27704.1001
        ...
        *******************************************************************************
        * Stack trace and analysis indicate that the issue occurred due to an access *
        * violation in the Apex Legends process (r5apex.exe). The application tried to *
        * read from an invalid memory address, leading to the crash.                  *
        *******************************************************************************
    

Steps Taken to Resolve the Issue

• Reinstalled the game and verified game files.
• Performed a clean driver installation for both GPU and CPU.
• Applied all available system and driver updates.
• Checked and allowed Apex Legends through Windows Firewall.
• Ensured antivirus software (Windows Defender) allows the game to run.
• Verified file permissions for the Apex Legends folder to ensure full access.
• Rebooted the system and ensured no conflicting background processes are running.
• Stopped any overclocking
• Reinstalled EAC
• Reinstall EA app, clear cache etc
• Try via Steam, same error occurs,
• SFC /Scannow
• Dsim health restore

Additional Information

If anyone has experienced a similar issue, or if there's any known workaround for this error, please share your insights. I am also open to further troubleshooting suggestions.

Thanks!

Crash details extracted from Windows Error Reporting (WER) logs and analyzed with debugging tools.

Crash log and image attached, dump file converted to TXT format using -vvv extra verbose

Hey,

I have been having the same issue mentioned by OP

my thread: https://answers.ea.com/t5/Technical-Issues/Apex-legends-Access-Violation-c0000005/m-p/14276617

contains all my troubleshooting steps.

dxdiag shows nothing wrong with drivers..

Thanks,

any help is appreciated