Apex crashes on startup after last update
Hello, I am using the Xbox Series X. When pressing A to continue after splash screen, Apex crashes, closes and then boots me back to main xbox home screen. This only started to happen on update 3...
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EA_Aljo
Community Manager
Community ManagerHello, @BostonGators
Thanks for the update. Let's see if this might help. From the Xbox home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.
Hi Aljo,
Still having the same problems even after your last suggestions. I even tried a system wipe and reinstall, no dice. I can even play other games without issue, including other EA titles like Madden. Again not sure the problem. It kicks me sometimes before I can press A to enter the servers, other times I can log in for a few seconds then it closes, and sometimes after pressing A I get the ring that says waiting for precache. And this only started to happen after update on 3/29. Also, thanks for your help so far.
- EA_Aljo
No problem. Glad to help. Or try to at least ๐ Thanks for sticking with me. Do you have the game installed on an internal or external hard drive? Also, do you have any other devices plugged into the USB ports? If so, unplug them and see if you can get to the main menu.
Game is installed on internal HD. I did have some devices plugged in; battery charger for controller and usb charging cord for head phones. I've unplugged both and I am still getting the same result. No Apex. It is sooo weird, sometimes it boots be at loading screen before pressing A, other times it boots me just after pressing A, sometimes it loads up I can see my character and then seconds later is boots me and lastly sometimes I get the white spinning circle that says "waiting for precache".
- EA_Aljo
Do you have an external drive you can try? Also, does there happen to be an update downloading? This thread on Reddit has others with this issue and most all of them had an update downloading/installing. Pausing that update resolved the issue. There also is one person that had the location of their game change drives for some strange reason.
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