Apex crashes on startup after last update
Hello, I am using the Xbox Series X. When pressing A to continue after splash screen, Apex crashes, closes and then boots me back to main xbox home screen. This only started to happen on update 3...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerDo you have an external drive you can try? Also, does there happen to be an update downloading? This thread on Reddit has others with this issue and most all of them had an update downloading/installing. Pausing that update resolved the issue. There also is one person that had the location of their game change drives for some strange reason.
Oops, I only have 1 drive attached and nothing is downloading or updating
- EA_Aljo
Can you try switching to a mobile hotspot to see if that works? This is just as a test and not meant to be permanent.
Hello. I tried running the xbox via wifi, (it was wired before) and unfortunately I had the same result. Apex games still closes and dump you back to main xbox screen.
- EA_Aljo
Can you try a mobile hotspot instead? I'm trying to bypass your normal connection and see if it works on a different one.
Okay I was able to set up a hotspot with my cell phone and got same problem.
- EA_Aljo
Thanks for trying that. Would you mind performing a console reset to see if that helps?
Performed a console reset and the problem still persists. Thinking it might have something to do with Video settings. Once Apex became optimized for X|S is when the problems occurred. I have a Xbox Series X - Video is set to 4k, TV: Vizio M60-C3
- EA_Aljo
Are you using the HDMI cable that your Series X came with?
Did you guys ever figure it out? I’m also having the same problem.
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