Forum Discussion

Lukester192010

Rising Novice

8 months ago

Apex cross progression switch to xbox

So I recently spoke with a ea help agent who said I have player security problem that is why I can’t cross progress my two accounts. Can I have some management help with this problem please.

Rising Novice

8 months ago

So my Xbox and switch account both share the same email to have an account and I have apex downloaded on both of those consoles. But when I check the connections page the switch isn’t there?

EA_Mako

Community Manager

8 months ago

Lukester192010
Using the same email for Xbox or Switch accounts does not matter. We can't see your Xbox or Switch account information. What matters is which EA account they're linked to in this case.

It looks like you have an Xbox account linked here, but your Switch is not, and so must be linked to a different EA account if you've been playing Apex on it already.

The support team may be able to help track down which EA account is connected to your Switch account, but I'm afraid it's not going to be possible to transfer any progress between the two even if you locate that other EA account. Progress cannot be combined or moved between separate EA accounts.