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esaew46's avatar
esaew46
Rising Newcomer
15 hours ago

Apex Error Ban

I am a hardcore Apex player, and my total playtime is about 2200 hours. I never considered using cheats or any other illegal methods to help me play this game, but ironically, my account was banned for allegedly 'enhancing the game.' At first, when I saw this, I still had faith in you because I knew you were a compassionate game company. Even though you have made many changes that are disadvantageous to us players, at least you are making changes. I have also seen many players like me who were wrongfully banned, many of whom are from China. I know there are many cheaters in China, but this is mainly due to the large population. We also equally despise these cheating players. I don’t understand why you repeatedly reject my appeals without giving any reason or specific explanation. This is devastating for someone who loves this game. I only got my first heirloom at 1700 hours, and I cherish my account a lot. I would never resort to cheating for the sake of rank because I am neither a streamer nor someone looking to make money from this game; I am just someone who truly loves this game. I hope you can review my account again. I previously downloaded my account IP from the official website, and these records show that my account experienced changes at the time it was banned, which did not happen while I was playing. I suspect someone may have stolen my account and used malicious cheats to ruin the gaming environment.

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 hours ago

    Hello. I removed the zipped folder in case it contained any account details. Unfortunately, we can't help with bans over the EA Forums. Please see the article here for more information on bans, as well as instructions for disputing them. Thank you.

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