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Hqlulu's avatar
Hqlulu
Seasoned Newcomer
1 month ago

Data Loss during PS4 to PC Cross-Progression (Account Reset to Level 1)

I am contacting you because I have lost all my progress and items while attempting to move my data from PS4 to PC via Cross-Progression.

Account Details:

EA ID: [Hqlulu

PSN ID　HqIuIu

PC SteamID halulu1997

My PS4 account was level 500and had several valuable items, including 

including Season 2 & 3 Predator Dive Trails, and Gibraltar's Heirloom (War Club). > These are extremely rare items, and I am very concerned about their loss.

However, after the cross-progression process, my account on PC appears as Level 1 with no skins, no currency, and no stats. It seems the data from my PSN account was not merged or recognized as the Master Account

I have confirmed that both my PSN and PC accounts are linked to the same EA account.

Could you please investigate if there was a synchronization failure during the merge? I would appreciate it if you could restore my PS4 progress to my PC account.

Thank you for your support.

cross-progression
pc
playstation

2 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hey Hqlulu​,

    You mentioned that you were working to merge your progress, and to do so, did you unlink your PlayStation from its original EA account and link it to its current one? Or what did you do shortly before you lost your progress exactly?

  • Hqlulu's avatar
    Hqlulu
    Seasoned Newcomer
    1 month ago

    Subject: Re: Regarding my progress loss

    Hi,

    Thank you for your reply.

    I’m afraid I might have done exactly what you described. While trying to merge my progress, I may have unlinked my PlayStation account from its original EA account and linked it to my current one by mistake.

    Could you please help me find my original EA account? I don't remember the exact email address for the old account, but it was previously linked to this PlayStation Network ID:

    • PSN ID: HqIuIu

    If you can locate the old account, is there any way to restore my progress or fix the link? I would really appreciate your help in getting my progress back.

    Best regards,

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