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McYoinker's avatar
2 years ago

APEX FREEZES PC

Hello there,

On Saturday morning 11/05/2024 Sydney time. I logged into Apex as I have been since 29/04/2024 every single night.

I'm in the firing range. Couple mintues in, my game & pc completely freezes. It does not accept any inputs and I can't even open task manager.
The only solution was to power off and restart my pc.

The same occured every single time after that. I have timed it and it's about 5 minutes and 8-20 seconds since launching the game. It does not matter what I do when I have opened the game. I have not attempted to play a game since I know it will freeze. I have been in the firing range and in settings.

The very first time it happened I restarted the computer and I got the message that cpu and memory changed even though I have not changed anything. The following attempts this message did not appear. (image 1)

Going through online forums, multiple people suggested it could just be the BIOS battery. I have swapped the battery for a new one and tested the old one and it was indeed depleted.

Alas, it did not solve the issue!

I have tried many things since then. some of these were the solutions for people who had similar but not exactly the same issue as me, which include:

- I have uninstalled graphics drivers via Display Driver Uninstaller and re-installed the latest again.

- I have uninstalled apex and re-installed.
- I have done repair game.

- I have launched the game using a new windows user with admin access

- I have disabled the USB selective suspend setting under power options (apparently this worked for someone with a similar freezing problem but I bet it's unrelated and I am desperate)
- I have done stress tests for both GPU and CPU and no issue there.
- I have checked my ssd health with samsung magician and updated to the latest firmware.

- I have done all the checks:

DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow
chkdsk /f /r

most importantly I can play other games with no issue such as Paladins & Valorant.
Paladins also has easy anti cheat so It is likely not the issue imo.

This is exclusively an issue for Apex. This is the first time happening. I have been playing on and off since launch. I have over 1300 hours.

I have attached DxDiag.txt if it helps.

I won't reset my pc as a solution just because it MIGHT fix the problem. I am not bothered re-installing all the softwares and settings blah blah.

Client: EA
OS: Windows 11
Mobo: MSI Z370 GAMING PLUS MB
GPU: Gigabyte GeForce GTX 1070 G1 Gaming (Base:1620MHz,Boost:1822MHz), 8GB GDDR5 (8008Mhz)
CPU: Intel Core i5 8600 (Base:3.10GHz, Turbo:4.30GHz / 9MB / LGA1151 / 6 Core / 65W / Coffee Lake)
Monitor: Acer 24inch Gaming Monitor, 1920 x 1080, 1ms, 144Hz Model XB241H
SSD: Samsung 250 GB 970 EVO NVMe M.2
RAM: HyperX Fury 16 GB DDR4

Thank you for your time and attention.

Please, I really need to play Apex again so I can get rolled by rollers with AA.

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