Apex game keeps crashing on Xbox series X
My game keeps crashing on Xbox. Hi there, I have an issue where my game keeps crashing on the Xbox series X. The steps I’ve taken to attempt to resolve this are uninstall and reinstall my game,...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHi there, @Catiecat1995
Try deleting the personal saved data for Apex Legends. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.
- Press the Guide button and then highlight the Apex Legends tile.
- Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
- Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.
Let me know if that makes a difference or not. Thanks!
Thank you again for the help and reply! Unfortunately it didn’t work. I have tried it before as well with no luck.
Let me know if there’s another troubleshoot step I should try that I haven’t listed. Thanks again for your help!
- EA_Aljo
Do you have the game installed on the internal drive or is it on an external one?
I have it installed on the internal drive
- EA_Aljo
I know this sounds odd, but do you happen to use a custom gamerpic instead of a default one? If so, try switching to a default pic and try again.
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