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Catiecat1995's avatar
Catiecat1995
2 years ago

Apex game keeps crashing on Xbox series X

My game keeps crashing on Xbox.  Hi there, I have an issue where my game keeps crashing on the Xbox series X. The steps I’ve taken to attempt to resolve this are uninstall and reinstall my game,...
Catiecat1995's avatar
Catiecat1995
2 years ago

Thank you again for the help and reply! Unfortunately it didn’t work. I have tried it before as well with no luck. 

Let me know if there’s another troubleshoot step I should try that I haven’t listed. Thanks again for your help! 

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@Catiecat1995 

Do you have the game installed on the internal drive or is it on an external one?

  • Catiecat1995's avatar
    Catiecat1995
    2 years ago

    I have it installed on the internal drive 

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @Catiecat1995 

      I know this sounds odd, but do you happen to use a custom gamerpic instead of a default one? If so, try switching to a default pic and try again.

      • Catiecat1995's avatar
        Catiecat1995
        2 years ago

        Not odd at all, I do! I’ll try switching it and see if it improves. Also, with this new update I haven’t had any issues so far but I don’t know if there were some updates that would fix something like this. 

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