Forum Discussion

5 years ago

Apex keeps crashing (0x887A0007)

Good morning Guys, 2 days ago I updated my GPU-Driver to Adrenalin 21.5.2 - Device: AMD Radeon Rx 590. Yesterday the Game Started to Crash, even in Firing Range Mode, giving me the following Error:...

DarkZTwu

4 years ago

@StykxTVActually, I did talk to EA support, they have noticed the AMD people and I was told that they would be trying to escalate my ticket directly to the development team, we'll see how that goes. It is also possible that the problem comes from AMD since NVIDIA drivers fixed this issue and that nothing was changed for them.

I understand that it's frustrating, I also want to play Apex really badly but everyone here also needs to do their part and report this issue not only to Respawn but also to AMD. If you are using AMD and running into this issue please use the Bug Report tool on the Radeon Software.

StykxTV

4 years ago

@DarkZTwu When this would be an AMD problem i don't understand why it also appeared on the two older stalbe drivers i tried which i know work a 100% on apex? I clean install them and it happen anyway. And yes i used the Bug report at amd on every driver i used i got this error with.
Im tired of reaching out to any Supports and trying staff ony my System i don't have to, for a game which run perfect for 7 Seasons just to be told "clean install your driver" or "send us a dxdiag file"

DarkZTwu
4 years ago
@StykxTV I never mentioned it being a recent AMD problem, it could also an old issue that became bigger each season for example a shader that AMD GPU aren't able to read efficiently being reused and causing the drivers to crash.

If NVIDIA's recent driver update fixed it for their users wouldn't that also make sense? I have not seen anything from Respawn's side saying that they fixed it internally. That is why I am saying that it COULD also be an error on AMD's side.

Like I said, I know that it's frustrating. The support told me that "since I have already done everything possible that they couldn't help me anymore" they did say that they are aware that many AMD users are having this issue and that they are trying to escalate the ticket so let's hope on that.