Apex lags when I move my mouse
I havent played apex from my pc since the beginning of season 11. Back then everything worked perfectly fine. I've updated apex, launched it and it lags in the main menu for a minute or so. After tha...
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@EA_Kent Attaching my DXDIAG for the same issue
EA_Kent
Community Manager
Community ManagerHey everyone,
It looks like the common factor in all these is Windows 7.
Did you all just start seeing this happening after the recent updates?
@EA_Kent My friend is on Windows 7 and has the exact same issue. I haven't performed any window updates since the issue started, but assuming Apex has updated within the past few weeks when we started to experience the issue.
Found this thread while searching for a solution. I also have the exact same issue at 1000hz polling rate on logitech wireless g303 and windows 7. I get mouse stutters along with the game freezing and frame rate will drop significantly while moving the mouse. The band-aid fix I have for myself at the moment is to lower it to 500hz (which feels awful) but the game will still periodically stutter with no user input. Everything was working fine up until the July 28th update that added the hyperion anti cheat.
Platform:PC
Please specify your platform model. PC/origin client
AMD or Nvidia Model Number rtx 2060
Enter RAM memory size in GB 16GB
Are you using any software with an overlay? No
Where did the issue occur? In a match/at the ready up menu/immediately at the game launch click to continue screen
When did this happen? (dd.mm.yy hh:mm) 28/7/2022 (the update that introduced hyperion)
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Periodic stuttering with no user input; also massive stuttering/performance drop while moving mouse
Steps: How can we find the bug ourselves? This happens on windows 7. I've also heard that it happens on any Windows version before 1809.- @EA_Kent, last time I played before this update was at the beginning of season 11, during season 10 everything worked perfectly fine. When season 11 had started, tiny lags appeared (like main menu lagging for 3-5sec after launching the game, first 2-3sec lags when beginning a new match), but I'm not sure if it related to this problem or its just the game became harder to handle for my pc
@EA_Kent I too have Windows 7. This stuttering issue (when I move my mouse) started to occur for me on July 27. I play through Origin and the game auto-updated for me on July 27. I hadn't played for a day or two before that, so not sure exactly which update that was. Whichever one that came out on July 25 or 26. Prior to that, I had not seen this issue during the 3 years that I've been playing prior to that (on the same PC). When the update occurred, I did get the "your windows 7 is outdated. You need to update KB..." message. I did update to that KB.
- EA_Kent
Thanks for the updates, everyone.
Has anyone else tried lowering their mouse polling rate to see if you notice a difference? I know it's not ideal, but I am curious if that is a consistent way to mitigate the issue.
I have the exact same issue. My game worked fine until the update on July 27, 2022. I've been using a 1000HZ polling rate since the game came out and never had any issues, decreasing the polling rate to 125HZ somewhat makes it bearable until you get into a gunfight, then it starts to stutter heavily again. This happens on both Origin and Steam since July 27.
Windows 7 Ultimate
Logitech G903 Hero
Logitech G HUB Software
Exact same problem... Game has become unplayable...
Menu is lagging like crazy when moving the mouse.
And inGame stuttering which I had never before. Impossible to win gun fights.
Changing the polling rate of the mouse from 1000 to 500 fixes the menu lag, but not the ingame stuttering.
I never had these problems before. Working fine since Season 1, but now it is broken...
Please fix it ! I am also invested with money and I don`t want to loose it !
-Windows 7 Ultimate
-Logitech G203
-Logitech G Hub
Hey guys new player here. Started at Season 14. Anyway I noticed this issue recently on the most recent patch for me. My Logitech Superlight Pro X is set to 1000hz polling rate and ever since this Beast of Prey patch has come through I have come into this stuttering issue also.
The game is unplayable, I've switched USB ports, tried lowering polling rate, reinstalled, DDU'd GPU drivers, re-installed Logitech software drivers and I still have this stuttering issue. What's funny is if I use my controller Xbox Elite Controller there's no issues at all.
What's weird is I have no issues with any other games using my mouse except Apex the last week. I've played MW2 Beta without issues and some other FPS titles.
@EA_KentYes, since recent updates :-(
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