Forum Discussion

7 years ago

Apex legends - dxgi_error_device_hung not fixed for amd

Apex legends - dxgi_error_device_hung its not fixed. its fixed for nvdia users not for amd. when i play mirage my screen freeze if i play wraith or other champ i can play like 4-5 games and then dxgi...

EA_Darko

Community Manager

7 years ago

The error you are seeing @Oldreason can be related to your GPU, the best thing to do is a clean install of your GPU drivers.

You also need to ensure that you:

Have installed driver 417.35
Turn on vsync
Perform a clean bootbefore attemting to play the game
Ensure you have power supply capable of meeting the demands of your hardware while it is under heavy gaming load
Set all in game graphics settings to low in order to reduce the stress on your GPU.
Set the high performance preset in your GPU control panel, as opposed to the high quality preset.
Run your video card at stock speeds (memory and core). This is also important for players with factory overclocked cards. This will require some third party software such as EVGA Precision or MSI Afterburner etc.

Darko

VeNTi666

7 years ago

why would installing the nvida driver fix his AMD graphics card?

The_Tibber
7 years ago
You probably don't know as it wont show you who i replied to in this topic but i was replying to Hul3buh and his mention of having this issue with his Nvidia RTX card.
The Radeon/AMD team is working with the Apex dev's in there studio for trouble shooting.
So we can only wait for driver updates till they address the issues.