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ghostscsm's avatar
ghostscsm
Seasoned Newcomer
2 days ago

Apex Legends account compromised and got banned by third party hacker.

So my EA account has been compromised on the 23rd of October 2026, since then I have successfully recovered my account with the help of EA help agent, secured my account with all possible changes.

Case number #257590883

During the time the account was taken over it has been banned from apex Legends for cheating.

I have submitted a ban appeal ticket but I was denied.

I need help from EA to properly investigate the account and cross reference my account and lift my ban on apex Legends that has been done by the hacker.

[Image removed - CM]

3 Replies

  • OldDubble's avatar
    OldDubble
    New Novice
    1 day ago

    My account was also banned because a hacker took over my account on pc. I’ve never played on pc in my life. They denied my appeals and now I’m sitting here locked out of my own account and they don’t even have the decency to give me a number to call or talk to an actual person. I have over a grand on this account. Scam artists

  • ghostscsm's avatar
    ghostscsm
    Seasoned Newcomer
    1 day ago

    I Indeed used the penalty history to submit an appeal but I just got the usual automatic deny on my appeal.

    I am /was hoping that someone from EA could at least escalate it and actually take time to review my ban appeal.

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