I'm Typhoon. I've already reached out to you via the Chinese-language discussion forum for Apex on Steam. EA_LunardustCat EA_Salmon — please let me know if you need any further information. I'm really eager to jump in and play the Godzilla crossover content right now!
Community ManagerHi MAGI_Tai,
Welcome to EA Forums!
Thanks for following up with us here after reaching out through the Apex Legends Steam Chinese community.
I'm sorry to hear that you're still unable to launch Apex Legends through either Steam or the EA app. I understand how frustrating this must be, especially when you're eager to get back into the game.
I also appreciate you taking the time to provide your DxDiag and crash logs.
Since you've already been in touch with us on Steam, I understand you may have tried several troubleshooting steps.
Just to make sure we're on the same page, is this the Steam discussion you previously participated in?
If so, could you please confirm which troubleshooting steps you've already tried and whether any of them made a difference?
I'd also like to know whether you're still receiving the same error when launching the game, or if the behavior has changed since your original report.
This will help us avoid repeating troubleshooting steps and better understand what we can explore next.
Thanks again for your patience and for continuing to work with us on this!
This is a follow-up to our conversation on the Steam forum. Thank you very much for getting back to me. After reinstalling the anti-cheat, I can occasionally launch the game, but it sometimes crashes when a match is found and I am loading into the match. After that, I am unable to launch the game again.
