Forum Discussion

RockyRock312's avatar
7 years ago
Solved

Apex legends causes PC to restart

Hi after the 3.0.7 N33 update, when I try to launch the game from origin ,after the easyanticheat loading 

PC restarts automatically and the game won't open.

Please help!!

Before this update my game was fine.

I tried updating my bios and graphics card driver, repairing the game , reinstalling the game, turning off origin in-game overlay

But none of them worked !!

 My specs:

Windows 10 enterprise x64 version 14393

Gtx1050 2gb

Ram 8gb

Asus z170-p

Core i5-6400 2.70

Please help !!!

  • The_Tibber's avatar
    The_Tibber
    7 years ago

    The kernel 41 error is a common error that tells you the PC has turned off unexpectedly.

    Okay lets do clean up checks so we can eliminate possible causes.

    1: Anti malware to get rid of any possible viruses: https://www.malwarebytes.com/antirootkit/ (select the restart and clean method once installed)

    2: Open command prompt and type this in: sfc /scannow then press enter.

    3: Re do the ChkDsk in command prompt.

    If this still fails then a test for the drives partitions is needed which you can get here: https://www.passmark.com/products/diskcheckup/

    Now if the software detects failure of the Drive i suggest backing up everything on that drive and then replacing the drive.

    Post the results here if you need a second opinion! 🙂

24 Replies

  • S007GT's avatar
    S007GT
    5 years ago

    I had the same issue. Update to the latest non-beta version of bios and you are good to go. 

  • hi friend i just got my pc and have the same problem as you had I just want to ask you how to update the bios

  • My PC restarts whenever I attempt to run Apex. Sometimes I can't even make it past the loading screen and into the lobby. It's fine with all other games and all of my drivers are up to date. I have conducted ram tests and even reset the CMOS on my motherboard. I've tried both origin and steam but have had no luck. 

  • Yannsollowee's avatar
    Yannsollowee
    5 years ago
     
     

    I struggled so hard to find my ID's just for thanking you,

    it work great for my friend, thanks from france !

    +1000