Forum Discussion

7 years ago

Apex Legends Crash no error - PC (apex_crash.txt)

So I just received a new crash from apex legends since reinstalling today, thank God that it had a apex_crash.txt Now can someone help me understand this poorly optimized crash fest of a game? Chee...

apex_crash.txt2 KB

Sptz87

7 years ago

Game never crashed before. Now this is happening every 2 games. It just crashes to desktop. Log:

crash:
{
	R5Apex: 000000000085A313
	EXCEPTION_ACCESS_VIOLATION(read): 000009B2B788F670
}
cpu: "AMD Ryzen 5 2600X Six-Core Processor           "
ram: 16 // GB
callstack:
{
	KERNELBASE: 000000000008667C
	ntdll: 00000000000A810B
	ntdll: 000000000008FD56
	ntdll: 00000000000A46AF
	ntdll: 0000000000004BEF
	ntdll: 00000000000A341E
	R5Apex: 000000000085A313
	R5Apex: 000000000068D81E
	R5Apex: 000000000068F91B
	R5Apex: 00000000004C116D
	R5Apex: 00000000004C0A0A
	R5Apex: 00000000004C0FC7
	R5Apex: 00000000004BF767
	R5Apex: 00000000004C1502
	KERNEL32: 0000000000017974
	ntdll: 000000000006A271
}
registers:
{
	rax = 0x000009B2B788F660
	rbx = 1         
	rcx = 0x000001B2C2681F90
	rdx = 1         
	rsp = 0x00000023FE30F820
	rbp = 0x042B3085
	rsi = 0x000009B2B788F660
	rdi = 0x000001B2C2681F90
	r8  = 1         
	r9  = 209       
	r10 = 0         
	r11 = 21        
	r12 = 20        
	r13 = 0         
	r14 = 0xFFFF000000000000
	r15 = 0x2B00000000000000
	rip = 0x00007FF6A015A313
	xmm0  = [ [0.001, 0, 0, 0], [0x3A83126F, 0x00000000, 0x00000000, 0x00000000] ]
	xmm1  = [ [93.531677, 0, 0, 0], [0x42BB1038, 0x00000000, 0x00000000, 0x00000000] ]
	xmm2  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm3  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm4  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm5  = [ [0, -nan, -nan, -nan], [0, -1, -1, -1] ]
	xmm6  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm7  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm8  = [ [0.010810852, 0, 0, 0], [0x3C312000, 0x00000000, 0x00000000, 0x00000000] ]
	xmm9  = [ [93.542488, 0, 0, 0], [0x42BB15C1, 0x00000000, 0x00000000, 0x00000000] ]
	xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1554860081

OrioStorm

EA Staff (Retired)

7 years ago

@Sptz87, thank you for the crash log. This actually isn't the Intel CPU crash everybody else in this thread has been getting, so we can actually do something about it in our code! Yay!

It looks like the game crashed updating animation on a worker thread, because it needed to look up something in memory that had been freed.

You can try setting "cl_parallel_clientside_animations 0" and see if that works around the crash until we can get it fixed in a future patch. Please let me know if that helps!

Sptz87
7 years ago
Thanks for the prompt reply. Glad I could provide data to help 🙂

Sptz87

7 years ago

Once again but now it's slightly different. I'm just gonna quit playing altogether until an update comes out as it's impossible to play more than 1 game in a row :/

crash:
{
	module@00007FF9E47B0000: 0000000000CA7F9D
	EXCEPTION_ACCESS_VIOLATION(read): 0000010000000028
}
cpu: "AMD Ryzen 5 2600X Six-Core Processor           "
ram: 16 // GB
callstack:
{
	KERNELBASE: 000000000008667C
	ntdll: 00000000000A810B
	ntdll: 000000000008FD56
	ntdll: 00000000000A46AF
	ntdll: 0000000000004BEF
	ntdll: 00000000000A341E
	module@00007FF9E47B0000: 0000000000CA7F9D
	module@00007FF9E47B0000: 00000000003889FF
	module@00007FF9E47B0000: 00000000003888A6
	module@00007FF9E47B0000: 00000000003804ED
	module@00007FF9E47B0000: 0000000000BEB60A
	module@00007FF9E47B0000: 000000000125F6BC
	KERNEL32: 0000000000017974
	ntdll: 000000000006A271
}
registers:
{
	rax = 0x000001E1CC7D55F0
	rbx = 0x000001E18DC268E0
	rcx = 0x000001E1CC7B4F00
	rdx = 0x0000010000000000
	rsp = 0x0000004305ABFBD0
	rbp = 0x000001E1FCC3AC80
	rsi = 0x000001E1FCC3AC80
	rdi = 61        
	r8  = 1         
	r9  = 0x000001E4142A4901
	r10 = 0         
	r11 = 0x0000004305ABF990
	r12 = 0x000001E2515047F0
	r13 = 0x000001E18DC99BC0
	r14 = 0         
	r15 = 0         
	rip = 0x00007FF9E5457F9D
	xmm0  = [ [-1298981, 6.7402456e-43, 3.6411479e-40, 6.7402456e-43], [0xC99E9128, 0x000001E1, 0x0003F701, 0x000001E1] ]
	xmm1  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm2  = [ [-3.0517578e-05, 2.5358734, 0, 0], [0xB8000000, 0x40224BC0, 0x00000000, 0x00000000] ]
	xmm3  = [ [136, 0, 0, 0], [0x43080000, 0x00000000, 0x00000000, 0x00000000] ]
	xmm4  = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
	xmm5  = [ [23, 0, 0, 0], [0x41B80000, 0x00000000, 0x00000000, 0x00000000] ]
	xmm6  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm7  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm8  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm9  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1554860081