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NetworkPoison's avatar
NetworkPoison
Seasoned Newcomer
2 months ago

Apex Legends crash on start

Fresh install Windows 24h2, completely patched to May 2025 but I keep getting a failure in the dump file its saying INVALID_POINTER_READ_c0000005_r5apex_dx12runtime.dll!Unknown
I checked and confirmed the r5apex_dx12runtime.dll exists in the directory.

I did a DXDIAG confirmed direct x 12 was running

I have tried to uninstall reinstall Apex and the EA client

I tried running Apex from Steam client, and got the same error as well

Tried runninng sfc /scannow no file corruption found

repaired C++ redistributables 

rebooted

attached is the dxDiag and the dmp analysis that was generated

crashing
pc

4 Replies

  • r1ggedgame's avatar
    r1ggedgame
    Seasoned Ace
    2 months ago

    Apex might try to run on your iGPU (the one thats builtin to your Intel CPU).
    Go to Windows Settings : System->Display-> Graphics and look if there is an entry for the r5apex_dx12.exe and if the right GPU (4080)  is selected under GPU Preference.

  • NetworkPoison's avatar
    NetworkPoison
    Seasoned Newcomer
    2 months ago

    Thanks, I did try your suggestion and still got the same issue. 

  • r1ggedgame's avatar
    r1ggedgame
    Seasoned Ace
    2 months ago

    hm, fresh install ... i dont think a Driver Reinstall with DDU will do the trick. 
    i heard that 24H2 Update has some issues with EAC, but that wouldnt show as a DX12 Error i guess.

  • r1ggedgame's avatar
    r1ggedgame
    Seasoned Ace
    2 months ago

    maybe this helps :
    https://trello.com/c/oDaxbJ2q/567-dx12-dxgierrordeviceremoved-crashes-when-nvidia-gpus-are-used-with-certain-cpus

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