Forum Discussion

Smokebooomb's avatar
6 years ago

[Apex Legends] Crash, read/write virtual address with no appropriate access.

Joining bandwagon of crashers ... It's becoming a huge problem now that Ranked will start to ban people who quit midgame, which also means people who crashed. This needs to be fixed.

* Apex suddenly stops and returns to windows without any popup, or any log in Apex_crash.txt

* Crashes started to occur 3 weeks ago, didn't have any problem before.

* It's the only game that crashes my setup.

* Intel 9900k, Asus Gefore 2080 Ti Strix, 32 gb RAM, SSD drive. So it's not a memory issue. All drivers up to date.

* It occurs at very random moments, may it be inmatch, or during a transition from char select to match.

* I tried a lot of things, like reducing Texture streaming, running in Admin mode, excluding Apex folder from Antivirus, disabling windows defender, etc ... No change.

So I opened the dump in Apex/Crashpad/db with Visual Studio, and it says :

Process Name: r5apex.exe : XXXX\Origin Games\Apex\r5apex.exe
Process Architecture: x64
Exception Code: 0xC0000005
Exception Information: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
Heap Information: Not Present

System Information
------------------
OS Version: 10.0.18363
CLR Version(s):

Modules
-------
Module Name Module Path Module Version
----------- ----------- --------------
r5apex.exe XXXX\Origin Games\Apex\r5apex.exe 1.0.0.0
ntdll.dll XXXXWindows\System32\ntdll.dll 10.0.18362.418
kernel32.dll XXXXWindows\System32\kernel32.dll 10.0.18362.329
KERNELBASE.dll XXXXWindows\System32\KERNELBASE.dll 10.0.18362.535
Activation64.dll XXXX\Origin Games\Apex\Core\Activation64.dll 5.2.4.66

(etc ...)

2 Replies

  • I'm having the exact same issue. It started about 4-5 days ago. I have no idea how to fix or what to do. I've tried every fix but with no success. I'm not getting any error messages so I pulled the dump files and got the same results as you.


    Dump Summary
    ------------
    Dump File: 3e6238ba-8629-4aca-ac8f-9dc3318df055.dmp : S:\SteamLibrary\steamapps\common\Apex Legends\Crashpad\db\3e6238ba-8629-4aca-ac8f-9dc3318df055.dmp
    Last Write Time: 11/17/2020 7:29:14 PM
    Process Name: r5apex.exe : S:\SteamLibrary\steamapps\common\Apex Legends\r5apex.exe
    Process Architecture: x64
    Exception Code: 0xC0000005
    Exception Information: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
    Heap Information: Not Present

    System Information
    ------------------
    OS Version: 10.0.19041
    CLR Version(s):

    Modules
    -------
    Module Name Module Path Module Version
    ----------- ----------- --------------
    r5apex.exe S:\SteamLibrary\steamapps\common\Apex Legends\r5apex.exe 1.0.0.0
    ntdll.dll C:\Windows\System32\ntdll.dll 10.0.19041.610
    aswhook.dll C:\Program Files\AVG\Antivirus\aswhook.dll 20.8.5684.0
    kernel32.dll C:\Windows\System32\kernel32.dll 10.0.19041.546
    KERNELBASE.dll C:\Windows\System32\KERNELBASE.dll 10.0.19041.572
    shell32.dll C:\Windows\System32\shell32.dll 10.0.19041.610
    msvcp_win.dll C:\Windows\System32\msvcp_win.dll 10.0.19041.546
    ucrtbase.dll C:\Windows\System32\ucrtbase.dll 10.0.19041.546
    user32.dll C:\Windows\System32\user32.dll 10.0.19041.610
    win32u.dll C:\Windows\System32\win32u.dll 10.0.19041.630
    gdi32.dll C:\Windows\System32\gdi32.dll 10.0.19041.546
    gdi32full.dll C:\Windows\System32\gdi32full.dll 10.0.19041.572
    advapi32.dll C:\Windows\System32\advapi32.dll 10.0.19041.610
    msvcrt.dll C:\Windows\System32\msvcrt.dll 7.0.19041.546
    sechost.dll C:\Windows\System32\sechost.dll 10.0.19041.546
    rpcrt4.dll C:\Windows\System32\rpcrt4.dll 10.0.19041.630
    ole32.dll C:\Windows\System32\ole32.dll 10.0.19041.546
    combase.dll C:\Windows\System32\combase.dll 10.0.19041.572
    imm32.dll C:\Windows\System32\imm32.dll 10.0.19041.546
    ws2_32.dll C:\Windows\System32\ws2_32.dll 10.0.19041.546
    bcrypt.dll C:\Windows\System32\bcrypt.dll 10.0.19041.546
    Wldap32.dll C:\Windows\System32\Wldap32.dll 10.0.19041.546
    normaliz.dll C:\Windows\System32\normaliz.dll 10.0.19041.546
    crypt32.dll C:\Windows\System32\crypt32.dll 10.0.19041.546
    oleaut32.dll C:\Windows\System32\oleaut32.dll 10.0.19041.546
    setupapi.dll C:\Windows\System32\setupapi.dll 10.0.19041.546
    cfgmgr32.dll C:\Windows\System32\cfgmgr32.dll 10.0.19041.546
    avifil32.dll C:\Windows\System32\avifil32.dll 10.0.19041.1
    IPHLPAPI.DLL C:\Windows\System32\IPHLPAPI.DLL 10.0.19041.546
    d3d11.dll C:\Windows\System32\d3d11.dll 10.0.19041.546
    D3DCOMPILER_43.dll C:\Windows\System32\D3DCOMPILER_43.dll 9.29.952.3111
    mileswin64.dll S:\SteamLibrary\steamapps\common\Apex Legends\mileswin64.dll 10.0.50.0
    binkawin64.dll S:\SteamLibrary\steamapps\common\Apex Legends\binkawin64.dll 10.0.50.0
    winmm.dll C:\Windows\System32\winmm.dll 10.0.19041.546

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @D_Leesus

    When you've got the chance would you mind sharing a DxDiag so we can take a look? For more information on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. 

    Thanks!

    /Kent