apex legends crashes in legends selection screen

Hi, Apex keeps crashing with a DXGI_ERROR_DEVICE_HUNG error or an 0x8000001 integrity error whenever I hover over certain legends (like Mirage or using seer's alt) in the locker. The models load slowly, sometimes show up as white placeholders, and then the game crashes.

I’ve already tried everything suggested: verified files, full reinstall, repaired Easy Anti-Cheat, cleared shader cache, disabled overlays, lowered graphics, capped FPS, updated drivers, even tested in cooler temps. Nothing fixes it.

I’m running on Intel Iris Xe (Windows 11, DX12). Since DX11 is gone, I can’t switch renderers. This looks like a shader/asset bug introduced in the Winter update, especially affecting Iris Xe users.

the crash makes the game unplayable.

keep in mind in the firing range the game works fine cause i dont need to open the legends selection screen but when i open it and start hoovering over legends it crashes .