Apex Legends crashes (Laptop - Intel CPU + Radeon RX560)

Question

Apex Legends constantly crashes during the match. I use the latest 19.2.2 drivers from AMD.

My specs:

Operating System: Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: Russian (Regional Setting: Russian)
System Manufacturer: LENOVO
System Model: 81AG
BIOS: 5LCN30WW (type: UEFI)
Processor: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz (4 CPUs), ~2.9GHz
Memory: 12288MB RAM
Available OS Memory: 11942MB RAM
Page File: 7550MB used, 16679MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode

Card name: Radeon RX 560 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x67EF)
DAC type: Internal DAC(400MHz)
Device Type: Render-Only Device
Device Key: Enum\PCI\VEN_1002&DEV_67EF&SUBSYS_380117AA&REV_E0
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 10047 MB
Dedicated Memory: 4076 MB
Shared Memory: 5970 MB
Current Mode: Unknown
HDR Support: Unknown
Display Topology: Unknown
Display Color Space: Unknown
Color Primaries: Unknown
Display Luminance: Unknown
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0339148.inf_amd64_2aa98027cbb86d51\B339146\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0339148.inf_amd64_2aa98027cbb86d51\B339146\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0339148.inf_amd64_2aa98027cbb86d51\B339146\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0339148.inf_amd64_2aa98027cbb86d51\B339146\amdxc64.dll
Driver File Version: 25.20.15021.1007 (English)
Driver Version: 25.20.15021.1007
DDI Version: 12
Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.4

hamsta007 · Answer

Well done. New update. I even had an error message

sowatermelon · Answer

Same thing happens to me I get the engine error pop up and almost in every game when there are a few squads left it just crashes and i cant do anything about it :/

ea_darko · Answer

The error you are seeing generally points to an issue with your GPU, the best thing to do is a&nbsp;clean install&nbsp;of your GPU drivers.&nbsp;

You also need to ensure that you:

Turn on vsync
Perform a clean bootbefore attempting to play the game
Ensure you have a&nbsp;power supply capable of meeting the demands of your hardware while it is under heavy gaming load
Set all in game graphics settings to low in order to reduce the stress on your GPU.
Set the high performance preset in your GPU control panel, as opposed to the high quality preset.

Run your video card at stock speeds (memory and core). This is also important for players with factory overclocked cards. This will require some third party software such as EVGA Precision or MSI