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octopusteaparty's avatar
octopusteaparty
4 years ago

Apex Legends Crashing After Xbox Series X Upgrade

After doing the upgrade for apex on the Xbox Series X my game has been crashing numerous times, making the game essentially unplayable. It will sometimes crash on the title screen when I go to log in...
EA_Atic's avatar
EA_Atic
Icon for DICE Team rankDICE Team
4 years ago

@octopusteaparty  Could you try to power cycle the console and see if that helps. 

 

How to power cycle: 

  1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.
  3. Important Make sure that you wait at least 10 seconds. This step resets the power supply.
  4. Plug the console power cable back in.
  5. Press the Xbox button on your console to turn it on.

Thanks!

 

/Atic 

octopusteaparty's avatar
octopusteaparty
4 years ago

Hi @EA_Atic 

I’ve tried power cycling my console as well as fully resetting my console and also uninstalling and reinstalling Apex and nothing has changed 

  • yashsabbavarapu's avatar
    yashsabbavarapu
    4 years ago

    Any luck now? Cause I’m currently having the same problem with mine.

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