After doing the upgrade for apex on the Xbox Series X my game has been crashing numerous times, making the game essentially unplayable. It will sometimes crash on the title screen when I go to log in, while other times it will crash when I load into a match or in the middle of matches. I have been able to rejoin matches a few times and finish them after crashing. But most recently I tried to reload into a match after crashing and got stuck trying to load back into that match. I have tried removing my save data and resyncing as well as removing my Xbox profile and re-adding it as per the Xbox troubleshooting page. But none of these options have allowed me to play the game without it crashing.

Hi @EA_Atic I’ve tried power cycling my console as well as fully resetting my console and also uninstalling and reinstalling Apex and nothing has changed

@octopusteaparty Yea the same thing keeps happening to me, Apex is completely unplayable at the moment, my screen freezes and my Xbox shuts off then restarts, I can log back into apex but it happens so frequently and right in the middle of games I’ve just decided to play any other game for the time being, the graphics look amazing on both the characters and the environment but I’d rather have my old Xbox one S graphics and be able to finish a match instead of amazing graphics and textures that are too much for what’s supposed to be a next gen console

Hey @EA_AticI've also tried running my TV resolution to 1080p just in case it's a strain on the console, but Apex continues to crash. This has never happened before the optimization. I've played cyberpunk 2077 and many other series x optimized games that run fine. No issues till now so I'm not sure what's the deal with my console constantly shutting off when I browse the menu or return to the lobby. I've had a few successful games, but everytime I login to the lobby or finish a game and get sent to the lobby, there's a chance my console will shut off.

@EA_Atic I’ve already tried this. And every other option provided. And nothing has worked. It definitely seems like some sort of bug fix needs to be put out.

Is there any fix yet for this? im struggling now for 2 weeks now and still no fix for this i even changed back to my old xbox where it works w/o any problems. it seems a xbox series x problem only, its really frustrating i cant play my favorit game on my new xbox series x

Apex Legends Crashing After Xbox Series X Upgrade

38 Replies

EA_Atic
DICE Team
4 years ago
Thanks for all the details! A question, if you got charms menu in game does, the game crashes? @AlonsoChiquillo

Nice, getting that Xbox cleaned!

/Atic
AlonsoChiquillo
4 years ago
Hey @EA_Atic
So first thing of the day without using the console at all beforehand, I try using the charm menu like you said and I was able to browse for a good 10 minutes. I was selecting a charm for my Hemlok but yes the game crash in the process. The console was and is still cool because I hadn't used it beforehand.
Thanks though I was glad this issue brought me to cleaning it 🤘.
EA_Atic
DICE Team
4 years ago
@AlonsoChiquillo Thanks!

For the sake of asking did you try to reinstall the game?

/Atic
AlonsoChiquillo
4 years ago
Hey @EA_Atic
Yeah I just uninstalled and reinstalled right now along with clearing local/online save data before I booted it up. I got a match of ranked in thankfully but as soon as I queued up a game of Arenas afterwards the game crashed. It's like a sudden green screen followed by my console shutting off.
octopusteaparty
4 years ago
@EA_Atic
I’ve already tried this. And every other option provided. And nothing has worked. It definitely seems like some sort of bug fix needs to be put out.
AlonsoChiquillo
4 years ago
@EA_Atic @octopusteaparty
Most definitely a bug there's no other explanation. I could join a BR game and play it out entirely just fine, but as soon as I start scrolling the lobby menu (season hub/play/club/legends/Loadout/store), or linger too long in a lobby checking out its features (charms/friends/skins), or get sent to a lobby after a match it's almost a guaranteed crash.
Kingkroat
4 years ago
Is there any fix yet for this? im struggling now for 2 weeks now and still no fix for this i even changed back to my old xbox where it works w/o any problems. it seems a xbox series x problem only, its really frustrating i cant play my favorit game on my new xbox series x
AlonsoChiquillo
4 years ago
@Kingkroat @EA_Atic
Same here, I continue to struggle as well. These past weeks it has been crashing when I'm sent back to the lobby after a match and recently crashed when I selected my legend and was about to initiate the jump. Thankfully I was able to rejoin but it's still awful that I have to play ranked with a possibility of a crash looming overhead 😣🤧.
Kingkroat
4 years ago
so is there anything we can do?
Kingkroat
4 years ago
Yo srsly wtf. New Season is out and i still have the same Problem. Is see you literally just dont care.