That did not resolve it unfortunately. Today while playing on a new account I switched to my actual gamer tag and now it shows initializing when I press A to continue. It did not do that before...
Hello @EA_Kent do you have any updates?
Community ManagerThanks for giving it a shot.
I'm sorry, do you mean that your new account is now getting stuck on "initializing" when you try starting up the game, or is this happening with your main account?
/Kent
When opening Apex it usually goes through of series of screens before reaching the lobby such as the welcome screen the initializing screen (at times) the black screen with the apex red logo loading then finally lobby. Some times i make it to the initializing screen others to the black loading screen but never goes past that.
Community ManagerOriginal
Community ManagerHmm, gotcha. That is definitely strange.
When you have a chance I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. If this is an account-specific issue they may be able to spot what's causing it to happen. Unfortunately account issues are not something we would be able to investigate from our side.
For more information on how to reach them check out the EA Help website. If you prefer you can also speak with them over Twitter or Facebook as well.
/Kent
What option would you recommend? I have opened 4 cases which have been closed with no resolution or follow up. 🙂
Community ManagerDo you have a case number from when you tried reaching out? If so, do you mind sharing it here so I can take a look?
/Kent
Community Manager
