Request for Manual Unlinking of Old PSN ID from EA Account

Hi there. You mention not being able to open a case. What is happening when you try to do this? Thanks!

"This issue isn't supported by advisors. It tells me to check help resources or visit EA Forums."

But my issue cannot be solved with help articles or the forums. I need a real support agent to assist me. I already HAVE a case open, and it's been 5 days with no reply. I also can't edit the case or open a new one — I just get the same message over and over. EA_Aljo​ 

I have been getting locked out of getting support help for my EA account issue. I have tried all contact forms but the site just says "This issue isn't supported by advisors. It tells me to check help resources or visit EA Forums."

Can you please help forward this to the right support team that will actually help me? I can't edit or resume my active case, and I can't make a new one without hitting the same error. My case has been open for a week with no response, and all I get is the same message: "This issue isn't supported by advisors. It tells me to check help resources or visit EA Forums."

My issue cannot be solved with help articles or community forums. I need a real support agent to assist me, but your system seems to be blocking any way to contact one. It keeps telling me to try a different device or web browser — I’ve done that on multiple devices, browsers, and even networks at a different house. Nothing changes.

This is extremely frustrating. I believe this issue started when the support site was updated earlier this week (on Monday). Before that, everything was working fine. But now it’s just “Oops, let’s add fancy new colors and change how it looks so it *seems* like we care.”

Eros7732

Tagging: EA_Aljo Midnight9746 EA_cuervo

Here's what you need to do. 

1. Go to https://help.ea.com/en/customer-care/
2. Fill out each field and click on submit
3. Scroll to the bottom and click on "Smail us" under "Contact an advisor"
   
   
   

That will get a case submitted.

Please see my response here.

When I go to the site and fill it out, it still does the same thing. Under "Contact an advisor" it shows "Email us," but I just get the same error every time...

"This issue isn't supported by advisors

Check out our help resources below or visit EA Forums to get help from the community."

Bro... this is annoying af.

...bro same thing same error

sheluvssdai wrote:

Tagging: EA_Aljo Midnight9746 EA_cuervo

Hey there!

Just wanted to say that I do not work for EA or for Respawn, and sadly, (as mentioned here), your EA Account can only be linked to one PlayStation Account in its lifetime, (which means that your current PlayStation Account cannot be linked to your EA Account).

EA Help | How to link to an EA Account