EA CAN'T SPEAK TO AGENT OR GET SUPPORT HELP WITH ACCOUNT LINKING
Hello, I am trying to link my EA account (for Apex Legends) to my current PlayStation Network (PSN) account, but I'm running into an issue.
Years ago, before cross-progression was available, I had linked my EA account to a different PSN account. I no longer have access to that old PSN and have already removed it from my EA account. However, when I try to link my new PSN, I get this
"Linked account found. Cannot be linked because this EA account was used to link the account 'case_the_bag'."
It seems like the old PSN is still associated on the back end, and I can’t proceed. I understand there's a one-time link policy, but I no longer have access to the old PSN and would really appreciate help unlinking it or resolving the conflict so I can link my current PSN.
To make things worse, I can't even report my problem properly. Every time I try to file a support case, I just get an error saying "Contact EA Help cannot help with that" followed by another error. I can't reach a live agent or get proper support through any of the normal channels.
Please help me escalate this issue or connect me with someone who can actually resolve account linking problems. Thank you.