Hey all, hoping anyone can help me with Apex crashing and multiple errors. Will try to make it to the point.I can post all the different errors if anyone can thinks it will help. But, I THINK I might have fixed some of them, so I will says what I have currently done to try to fix the crashes and the say current errors I am getting.What I have done-Updated Windows to latest versionUpdated drivers to latest versionUninstalling and reinstalling the gameDISM and system file checker repair (says there were errors, followed steps given to repair them)This was late last night, went to bed, woke up, tried to load it up before work, crashes, try again- it works am I am able to play a few games before work. Get home from work. Load Apex, it crashes, try again, it works and I am able to play for about an hour and a half before it crashes giving no error message. I then take the next steps.Error checking my local disk (says there were errors, followed steps given to repair them)Verify integrity of game files through Steam (says there were errors, followed steps given to repair them)Tried closing all other programs (Spotify, Discord, Chrome) while Apex was running.Load it up twice (sometimes it crashes before I can get to the lobby, other times not) I am able to get into a game, but it soon just freezes- no error message, the screen just froze in the middle of a match, and I had to close Apex through the task manager, this happened twice. I try to load the game again and the current error message I am given reads like this: Engine Error [176.183] Unknown file version (audio\ship\general_english.mstr)I try to load Apex again after this, I get another error message I have not seen before I did not get a screen cap of this one but I read something along the lines of "missing media file canyon". I am sure I could encounter new error messages if I persisted in loading the game over and over, but at this point I am fed up and just want to try to fix this before the new season in five days.

@EA_Kent After running some more tests, it turns out my RAM was faulty. I purchased new RAM yesterday and I have experienced zero crashes since. Thank you for your time and help.

LobaXAndrade

5 years ago

Solved

Apex Legends Crashing Eleven Different Error Messages

Hey all, hoping anyone can help me with Apex crashing and multiple errors. Will try to make it to the point.

I can post all the different errors if anyone can thinks it will help. But, I THINK I might have fixed some of them, so I will says what I have currently done to try to fix the crashes and the say current errors I am getting.

What I have done-

Updated Windows to latest version
Updated drivers to latest version
Uninstalling and reinstalling the game
DISM and system file checker repair (says there were errors, followed steps given to repair them)

This was late last night, went to bed, woke up, tried to load it up before work, crashes, try again- it works am I am able to play a few games before work. Get home from work. Load Apex, it crashes, try again, it works and I am able to play for about an hour and a half before it crashes giving no error message. I then take the next steps.

Error checking my local disk (says there were errors, followed steps given to repair them)
Verify integrity of game files through Steam (says there were errors, followed steps given to repair them)
Tried closing all other programs (Spotify, Discord, Chrome) while Apex was running.

Load it up twice (sometimes it crashes before I can get to the lobby, other times not) I am able to get into a game, but it soon just freezes- no error message, the screen just froze in the middle of a match, and I had to close Apex through the task manager, this happened twice. I try to load the game again and the current error message I am given reads like this: Engine Error [176.183] Unknown file version (audio\ship\general_english.mstr)

I try to load Apex again after this, I get another error message I have not seen before I did not get a screen cap of this one but I read something along the lines of "missing media file canyon". I am sure I could encounter new error messages if I persisted in loading the game over and over, but at this point I am fed up and just want to try to fix this before the new season in five days.

LobaXAndrade
5 years ago
@EA_Kent After running some more tests, it turns out my RAM was faulty. I purchased new RAM yesterday and I have experienced zero crashes since. Thank you for your time and help.

13 Replies

EA_Atic
DICE Team
5 years ago
Hey, @LobaXAndrade can you try to do a clean boot to see if there any programs messing with APEX and turn off any overlay programs for example Discord or Nvidia experience.

Can you add a Dxdiag so we can see what hardware and drivers you have?

Let me know if this works or not for you. 🙂

/Atic
EA_Kent
Community Manager
5 years ago
Hi @LobaXAndrade,

Did you try changing the audio language for Apex Legends? I've seen that audio error come up in some cases where different files were installed for the game's audio language.

/Kent
LobaXAndrade
5 years ago
@EA_KentNo, I never changed the audio language. Thank you for the suggestion.
LobaXAndrade
5 years ago
Hello @EA_Atic , I have to go to work again soon and will not be back until late tonight. However, I am off on Friday and will try these steps then. I would very much appreciate if you would check back then.
Thank you.
LobaXAndrade
5 years ago
Here is the Dxdiag, @EA_Atic . I will try the clean boot tonight. Thank you.
DxDiagApex.txt109 KB
LobaXAndrade
5 years ago
Hello @EA_Atic I have done the clean boot for my computer. After the clean boot I load up Apex Legends and was able to play for two hours with no crashes. I then go about the troubleshooting of activating different "Services" in the MSconfig. I choose to activate the following- Worth noting I also enabled all the Intel(R) services as it was recommended to do so, as they were not likely causing anything to crash.
ASUS Com Service
Easy Anti-Cheat
Rock-Star Game Library Service
Steam Client Service
Razor Synapse Service
I play for about an hour, and then I get no error crash, try to reload Apex, it crashes with this error message (ApexError13-attached)
I then go back into MSConfig and disable all the services except Steam Client Service and Easy Anti-Cheat, and restart my PC.
I load Apex Legends back with only Steam open (No Discord, Spotify, Chrome) and it crashes shortly after I land in a game with this error message (ApexError14-attached)
This is not the first time Easy Anti-Cheat has been the cause of the crash, actually the first of the crashes were due to Easy Anti-Cheat. Easy Anti-Cheat appears three other times in my screencaps of crash error messages.
Could Easy Anti-Cheat be the root issue here? I would love to hear your opinion and advice on what to do next.
Thank you.
EA_Kent
Community Manager
5 years ago
Hey @LobaXAndrade,

Thanks for following up!

Have you tried repairing or reinstalling Easy Anti-Cheat to see if that helps? That might do the trick if there's a problem with EAC. You can find more details on how to repair or reinstall it over at the Easy Anti-Cheat website.

Let us know if you're still running into the same error messages afterward. Thanks!

/Kent
LobaXAndrade
5 years ago
Hello, @EA_Kent , I have reinstall EAC, and am currently in the process of playing to see if Apex Legends crashes. It is a long process as sometimes the crashes only happen after an hour or two. Fingers crossed it is fixed.
LobaXAndrade
5 years ago
@EA_Kent I was able to play for two and a half hours with no crashes. I am now going to reenable the disable services from the clean boot. If all goes well, I will "accept as solution" this posts. Thanks so much for the help and advice @EA_Kent and @EA_Atic .
LobaXAndrade
5 years ago
@EA_Kent @EA_Atic Unfortunately, the crashes are still there. After only twenty minutes of play Apex Legends has crashed three time. However, there was no error message for any of them. I'll start going through the clean boot process when I can.