Apex Legends Full Account Reset — All Items/Progress Gone
Hi there,
Sorry to hear you’re dealing with that.
If the account now looks completely reset, with everything back to default, this usually points more to an account access or account-linking issue than the content being permanently removed.
In Apex, progress and unlocked content are tied to the EA Account, so if you’ve ended up signed into a different EA Account than before, it can make the game look like a brand-new account. I’d also avoid unlinking or relinking anything further for now unless you’re completely sure of the setup, just to avoid making the situation more complicated.
Unfortunately, account-related issues like this can’t really be restored from the forums. The best next step would be to contact the support team through this webform and explain that the account appears reset after returning.
These pages may also help:
Hope you’re able to track down the original account.
