Apex legends, infinite loading screen and data centre downloading 0

my game it either giving me an infinite loading screen or date centre: downloading 0

I tried reinstalling the game and changing DNS server but still same problem

my specs are

AMD RYZEN 5

RTX 3060

16GB RAM

and my connection is working

Happy7388
3 years ago
Thank you for your quick response.
Before I saw your message I did some further tests on my own which seem to have solved the problem.
I am not sure if what I did was responsible for solving the problem though.
What I did when it finally worked again was the following:
-) steam version, steam overlay disabled
-) used the DNS IPs you provided, v4 and v6 (google dns afaik)
-) my firewall was disabled
-) used a VPN client (the VPN client is what this test was about)
For some reason the loading screen finished and told me to enable steam overlay to sign in with an ea account (I had unlinked my ea and steam account in another test a few days ago).
So I restarted the game with steam overlay enabled, linked the accounts and it worked again.
Afterwards I undid my changes step by step to figure out what could have solved the problem.
disabled steam overlay --> disabled VPN --> enabled firewall --> set DNS back to automatic --> restarted PC
After each of these steps I started the game again and had no problems.

10 Replies

XHelperZ
Hero+
3 years ago
Are you still encountering this issue or have you been able to connect for a while now?
If I'm correct, this should've been a temporary thing that some users have been experiencing.
Though if you are still encountering it, please do let me know!
Msr_Bombastic
3 years ago
@XHelperZ yes still having the same problem
XHelperZ
Hero+
3 years ago
What platform are you on? (Steam or Origin)
Try repairing your game files to see if that resolves your issue.
Next to that, check your firewall settings and see if Apex is able to connect. (A new antivirus would cause such problems)
Are you using Ethernet or WiFi?
To what DNS did you switch?
According to someone else you need to also configure your Ipv6 DNS
IPV4 IPV6
8.8.8.8 2001:4860:4860::8888
8.8.4.4
2001:4860:4860::8844
Happy7388
3 years ago
Hello,
I have the same problem I think.
I get an infinite loading screen with the steam version and the same error as in the screenshot with origin.
Redownloading or repairing the files did not solve the problem.
My firewall should be configured properly but just to be sure I tested with it being disabled aswell.
I tested with several different DNS (including the posted one) and still got the same problem.
XHelperZ
Hero+
3 years ago
Heya @Happy7388,
To begin, try updating your OS to the latest version.
(If you have any USB Flash drives plugged in, try unplugging it and check if that fixes the issue)
There are 2 methods you could try that might fix your issue:
Method 1
Disable the in-game steam overlay, to achieve this follow the steps mentioned below:
Right click Apex Legends in your library
Select "Properties"
Uncheck the box that says: "Enable the Steam Overlay while in-game"
Method 2
Run Apex with Administrator privileges.
Right click Apex Legends in your library
Select "Properties"
Go to "Local Files"
Select "Browse..."
Right click "r5apex.exe"
Select "Properties
Go to the "Compatibility" tab
Check the box that says "Run this program as an administrator"
Press apply
Happy7388
3 years ago
Thank you for your quick response.
Before I saw your message I did some further tests on my own which seem to have solved the problem.
I am not sure if what I did was responsible for solving the problem though.
What I did when it finally worked again was the following:
-) steam version, steam overlay disabled
-) used the DNS IPs you provided, v4 and v6 (google dns afaik)
-) my firewall was disabled
-) used a VPN client (the VPN client is what this test was about)
For some reason the loading screen finished and told me to enable steam overlay to sign in with an ea account (I had unlinked my ea and steam account in another test a few days ago).
So I restarted the game with steam overlay enabled, linked the accounts and it worked again.
Afterwards I undid my changes step by step to figure out what could have solved the problem.
disabled steam overlay --> disabled VPN --> enabled firewall --> set DNS back to automatic --> restarted PC
After each of these steps I started the game again and had no problems.
Alucard184
3 years ago
Does this work the same for Xbox??
Alucard184
3 years ago
@XHelperZ I am
sembameto12
3 years ago
Thanks for your quick response brother. it helped me resolving the error.
Thanks a lot
Msr_Bombastic
3 years ago
again, I'm having the same fu.. problem for 2 fu.. days,
idk what the devs doing since this infinite loading screen is out there since the game release but no fu.. clear solution.
instead of fixing the server problems and all the other problems, you all just making the game no longer playable and not fun at all, Brocken SBMM, audio is * but hey let's make the healing voice so laud, so they can't hear a *, let's give them more charms and emotes so their packs are useless, let's give them epic skins as legendary, let's make the ranked sys like * so we get diamond and gold on same lobbies, lets don't fix the server problems so when the game crashes we give them a penalty and take their hard earned rp , looks fun. LET'S DO EVERYTHING THAT MAKES THE GAME UNFUN TO PLAY, let's give them a whole month of store where they can only spend money because we only care about money, and lets just listen to the cry-babies and ignore the other 90% of community. JUST SO NICE DEVS, GOOD JOB.
I wonder if it didn't come to your mind devs to maybe make a survey and see what the community wants, I used to have more then 50 friends playing ranked now they all stopped playing the game at all, and yeah overwatch is hell fun now wait for the community to lose hope and abandon apex