Forum Discussion

6 years ago

Solved

Apex legends keep playing in lobby even though I'm not signed in on origin

So it all start with my friends telling me that I never respond even though I'm playing apex legends, but the truth I'm not even logged in on origin. Then they send me the screenshot and I began my ...

DeAinz
6 years ago
so for the last 3 days my origin stop doing it and not sure why as I don't do anything else on my end other than observing, I hope it get resolved for everyone else too

EA_Kent

Community Manager

6 years ago

Hi @Ozdrax.

If you haven't already can you try clearing out your Origin cache to see if that helps at all?

You can find more info on how to clear it over at the EA Help website. Let me know if you're still seeing any issues with your online status afterward. Thanks!

/Kent

Ozdrax

6 years ago

Hi, I've tried the clearing the Origin Cache and its the same issue, one of my friends confirm I'm still showing "Online" at APEX legends lobby.

I've also tried changing my password, no good.

EA_Kent
Community Manager
6 years ago
@Ozdrax

Thanks for following up!

It looks like the Origin team is still investigating this issue and working on getting it fixed. I'm afraid I don't have a time frame for how long that might take, but I appreciate everyone's patience while it's under investigation.

/Kent
Ozdrax
6 years ago
well, its been couple of weeks now and this issue still persist and I think I'm seeing some of my friends are having the same problem. I guess we just wait.
EA_Kent
Community Manager
6 years ago
Hey @Ozdrax.

Apologies for the lack of updates on this. The issue is still under investigation, but I haven't seen a time frame on how long it may take before it's fixed. Hopefully we'll have it sorted out soon.

Thanks for being patient on this while we're looking into it.

/Kent
DivineBark
6 years ago
in case that was not mentioned before there also a few other new wierd related issues / sideffects of that
-if someone is invisible you still get the message game started/ended when they beging a new round in apex. this started around the time the main issue in this threat started.
-people become invisible even if they dont want to, relogin without invisible tag set doesnt help there either. sometimes manual setting works sometimes not. again started around that time
-the issue people are in the lobby even they are offline now spreads even further. i have about 10% of my friendlist doing that now, it started with one person a week or 2 ago
-i get messages someone started playing apex everytime they start a round regardless they are in apex for hours.
however i get this message randomly or at least with a lot of delay and even with people i am in the same game with.
like youre already for 5 min in the game and i get the notification that squadmate left a game and rioght after squadmate started a game. again all those issues started aaround the same timeframe
-and when were on it sometimes when you get the message that somone started a game you get pushed to tdesktop if youre in fullscreenmode in apex, only workaround is to close origin after apex started, and leave the errormessage - cannot close origin while apex is running - open, so it hogs the focus