Forum Discussion

5 years ago

Apex legends keeps crashing before game starts

It’s been weeks now and I’ve uninstalled the game 3 times now and tried all the options to fix this issue! I’ll play one or two game just fine then all of a Sudden right after you choose your charact...

EA_Kent

Community Manager

5 years ago

Thank you for the updates!

This is an issue we're aware of and working to get fixed. We appreciate your patience while we're looking into it.

TreesHereInPari

5 years ago

@EA_Kent This is exactly what’s happening to me and I also play on Xbox one s? So what now apex, we have to ungrade consoles in order to play?!

MrWhoopa
5 years ago
Have same issue. Game freezes just as the champions are about to reweal themself whit the banners before the game.
It also freezes as im about to leave the game to the lobby.
First on xbox 1. Then on xbox s.
Physically need to turn of the game from dashboard on xbox. To start again.
Quite annoying.
- EA_Kent
  Community Manager
  5 years ago
  Thanks for the updates, everyone.
  
  @TreesHereInParis I'm not sure what you mean. I never suggested that you would need to upgrade your console. I just mentioned that we're looking into these crashes that many people have been reporting.
  
  We have seen some cases where certain banner poses could be connected with these crashes, though. If you have any animated banner poses try unequipping them and see if that makes any difference for you.
  - TreesHereInPari
    5 years ago
    I already Unequipped all my banner frames for all characters still crashes