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ChiquitaBananana's avatar
8 hours ago

Apex Legends Keeps Crashing

Hello!

My Apex Legends has not been working for over two months now, and I was hoping you could fix it. Every time I start up the game it loads then glitches then kicks me out. I've tried going on Steam and updating the integrity of the game files and it's worked once, but every time I try to go back it kicks me out again. Ever since it worked that one time, it stopped working. This is on a PC. 

Thank you for your consideration,

Midna

1 Reply

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    6 hours ago

    Hi ChiquitaBananana​,

    Sorry to hear Apex has been crashing for such a long time.

    Since you’re playing through Steam, please try a few additional steps:

    • Remove any existing Steam launch options for Apex and test the game again.
    • Temporarily close unnecessary background applications and overlays, especially any controller remapping, monitoring, RGB, or system-tuning software.
    • Make sure Windows and your GPU drivers are updated.
    • Try a Clean Boot to rule out another program interfering with Apex.

    You can also follow the official crashing and freezing troubleshooting here:

    Troubleshoot PC, PlayStation®, and Xbox crashing or freezing

    If the game still crashes, could you let us know whether you see any error code or error message, and at what point the crash happens, for example during the intro, loading screen, or before reaching the lobby?

    If there’s no error message, a DxDiag report would also be helpful:

    Thanks for taking the time to report this.

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