apex legends kills my internet
when ever i play apex legends it will crash my internet on my pc i never had any issue like that before people say they have the problem as well on reddit can you guys fix this please
Forum Discussion
EA_Kent
Community Manager
Community ManagerHey @Phyreangel28,
From what you're describing it sounds like the router itself is dropping connection. Have you checked to see if there might be any firmware updates for your particular make/model?
/Kent
Having the same problem on PS4 Pro. Once I'm in a game, usually within 5 minutes of dropping, I'll suddenly lag out of the game. Returning to the PS4 home menu shows that the wifi is no longer connected. By going to network settings > test internet connection, I'm able to reestablish wifi and jump back into the game, but this usually takes at least a minute. Specifically, the wifi ONLY drops in an actual match, not in the lobby or at any other times. It also only drops once per match, and after I fix it, it doesn't occur for the rest of the game.
I've tried the usual steps of restarting the game, PS4, and router. PS4 is configured to only use 2.4GHz band for stability. No other devices on my network are dropping wifi, eg my wife will be playing Apex on PC at the same time without the issue. It seems like somehow the game is briefly turning off the wifi card in the PS4 itself...
Responding - of having the same issue - PC. Internet connection drops in apex legends, I am wired to the router. Wifi still works on my phone and other users using the same internet. Just made the connection this afternoon as roommates were having a party for new years and they didn't lose connection. Been happening for about 3 weeks now - maybe once or twice a session - most recent connection it dropped multiple times every game.
I have Mediacom 1gb down 50 up. Using either St. Louis or one of the Iowa servers.
- EA_Kent
Hi @markvikingman,
When you've got a chance would you be able to share a DxDiag so we can take a look? For more information on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread.
Thanks!/Kent
Are there any similar diagnostic steps to take on the Ps4 Pro? I'm still having the issue fairly regularly, and it's really frustrating when the game drops out mid fight
I have the same problem. Internet cuts out on PC (only) for a few seconds at a time. Seems to be Origin as it happened while downloading the recent Apex patch too. Unfortunately I'm stuck on Origin because the EA account linked to my Steam account is inaccessible due to this unresolved issue: https://answers.ea.com/t5/Technical-Issues/Info-Gathering-PC-Crashing-before-getting-to-lobby/m-p/9543045#M84786
- EA_Kent
Thanks for the info. That's an interesting note about the Origin client. I'm curious if there might actually be an issue with the Origin client's cached data that might be causing this to happen.
When you have a chance can you try clearing out the Origin cache to see if that helps at all? For more info on how to clear it check out the EA Help website. Let me know how that goes once you've been able to give it a try. Thanks!
/Kent
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