apex legends kills my internet

Hey @rlxcsparky, 

Do you have access to port forwarding, or is that managed by your dorm? If you have the ability to forward ports, can you check and make sure all the proper ports for Apex Legends are currently open? You can find more details on the recommended ports over at the EA Help website. 

If you need more details on how to open the ports check out the Port Forward website. They have instructions for a pretty big list of different models of router/modem. 

/Kent

So I don’t believe it’s due to that and the only reason I say that is because I just got this new laptop because my old one was well old but it would play it here, so I got another one which broke but it still played apex great, but this laptop seems to shut off internet on my side. Only when I connect to Apex it shuts all incoming internet to my laptop.

@rlxcsparky 

Got it, thanks! Would you mind sharing a DxDiag when you've got a chance? You can find more information on how to pull one up over at the EA Help website. Once you have the text file please attach it to this thread. 

Thank you!

/Kent

I think I did that right.

@rlxcsparky 

Perfect, thanks!

Looking through the diagnostics section in the DxDiag I noticed a handful of Windows services appear to be crashing. When you have the chance could you try running the Windows System File Checker to see if it's able to find any issues? 

You can find more info on how to run the Windows SFC over at the Microsoft Support website. Let me know how that goes once you've had the chance to give it a shot. Thanks again!

/Kent

hi good day i have been experiencing this problem also internet works fine,,, i am wired and when in game the inter cuts off entirely but all other devices wireless btw still works and this problem is happening on my ps4 tks btw

im having the same problem on origin pc. Basically it broke my wifi adapter that i cant connect to any wifis anymore. 98% of them happened a few seconds after i entered the game (dropship) sometimes it happened while in lobby. No idea why its happening. And lately i have been thinking that it happened only after i joined a matchmaking. I always ended up restarting my pc when that happens. Fixed back my wifi. But still whenever i launched the game it literally broke my wifi. My windows, if you will. Happened since late april. Yall better fix this

i play apex on pc and since few days as soon as I login my internet gets cut off I tried playing other games and even downloaded heavy bulk files but still the internet is stable. it just happens when I logged into apex legend

I struggled with exactly the same problems for a while and found a solution. Apex Legends has a huge DDOS problem. Since I've been using a VPN, I've had such a problem that my entire Internet has failed, never again.

I know it's sad that to play Apex Legends you have to protect your IP, but unfortunately it is like this.

I just wanted to get rid of it once, to everyone who is still struggling with it, because I know that it is still a problem in Apex.

https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/ this one helps to me. Make it and it fix.