Forum Discussion

Rising Novice

1 year ago

Apex Legends stuck in loading screen

Hi,

I've been waiting almost 2 days for a response from the technical support about this issue but the site showed a 3mins waiting. It's very interesting how 3 mins transforms into almost 48h and they closed my help requests without even dignifying me with an answer! Incredible!
Anyway as the title says, I've installed Apex Legends after 2 years (I tried steam and EA app) and the game just gets stuck in the loading screen. I've searched on the web and it seems to be a very common problem without any solution, at least judging by the comments of the people affected by it. Also since the support is non existent maybe the game is dead? I have no idea what is going on because nothing alike ever happened to me with any other game...
Can someone help?

Thank you.

launching

13 Replies

XHelperZ
Hero+
1 year ago
Heya,
What exactly are you seeing when you get stuck in the loading screen?
Is it just the spinning circle with the background, or are you also seeing text below it? (If possible, could you provide a screenshot?)
Also are you able to provide a DxDiag? This gives a bit more information related to hardware/errors that might explain why you are encountering it.
More information on how to get a DxDiag can be found here: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
Make sure to attach the .txt file you saved via the DxDiag tool to a comment.