As the title says, my game is stuck on loading screen (infinite circle) ONLY on STEAM. The game works fine when I run it through ORIGIN. Any help?

That's interesting. I take it you're using the same account for both? Do you have a lot of Steam friends(several hundreds)? If you make a fresh account on Steam does that still have the same issue?

Thanks for answering. Yes I am using the same account (Steam is linked to Origin EA). No I do not, it is a relatively new account. I even tried my friend's steam account the problem is still there. The problem must be my computer since no one is really having this problem (Could not find it on forums). Basically ever since I bought the new computer I was not able to play via Steam (It was working fine on my previous PC using same accounts).

@MrMayhemBeast Thanks, that does sound like a potential local issue. Have you tried running a Verify Integrity on Steam?https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB

Yes sir, I have tried: -verifying local files -reinstalling -disabling the steam layout None of these things make a difference. I really can't figure out what is it on Steam that is preventing me from getting past the loading screen.

Thanks. Can you try a full Clean Boot, in case something else is impacting Steam? Also, are the installs on different HDDs?https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/

Apex Legends stuck on infinite loading screen (STEAM)

11 Replies

EA_David
Community Admin
4 years ago
That's interesting. I take it you're using the same account for both? Do you have a lot of Steam friends(several hundreds)? If you make a fresh account on Steam does that still have the same issue?
MrMayhemBeast
4 years ago
Thanks for answering. Yes I am using the same account (Steam is linked to Origin EA). No I do not, it is a relatively new account. I even tried my friend's steam account the problem is still there. The problem must be my computer since no one is really having this problem (Could not find it on forums). Basically ever since I bought the new computer I was not able to play via Steam (It was working fine on my previous PC using same accounts).
EA_David
Community Admin
4 years ago
@MrMayhemBeast Thanks, that does sound like a potential local issue. Have you tried running a Verify Integrity on Steam?

https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB
MrMayhemBeast
4 years ago
Yes sir, I have tried:
-verifying local files
-reinstalling
-disabling the steam layout
None of these things make a difference. I really can't figure out what is it on Steam that is preventing me from getting past the loading screen.
EA_David
Community Admin
4 years ago
Thanks. Can you try a full Clean Boot, in case something else is impacting Steam? Also, are the installs on different HDDs?

https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/
MrMayhemBeast
4 years ago
I performed clean boot and it did not help. Yes, the installs are on the same one.
EA_David
Community Admin
4 years ago
@MrMayhemBeast If you try uninstalling both versions, then just install the Steam version, does that have an effect?
I'm also curious, you mention using a new PC, did you use the same HDD in the new build, or is it an entirely new system?
MrMayhemBeast
4 years ago
That does not help either because I tried on Steam before realizing it works on Origin. It is an entirely new system.
EA_David
Community Admin
4 years ago
Thanks. It's a bit of a swing, but perhaps Steam and Apex use some obscure WIndows file that Origin doesn't use.

If you run the Windows System File Checker, you can double check for any damaged or invalid Windows Files. It's worth doing periodically anyway.

Link to MS article.
MrMayhemBeast
4 years ago
Everything is fine when I run SFC. Did not help.