I think it's worth saying that A LOT of people have claimed these drops, we can all provide screenshots so we KNOW we should be given the items, it seems like EA are asking you to ask them but there's really nothing to ask. we have claimed the drops, watched the streams and haven't been given the rewards, some rewards go back months now and the most recent drops for season 16 seem to be not given to anyone, we are all having the same issue and if we reach out to sort it nothing happens, someone will confirm to you that you should have the drops (something we already know) and then proceed with telling you that you will get the drops, and it never happens. I can show proof of everything but it seems to not matter as the rewards just don't go to anyone ☹️.