Apex Legends unbanned Response Time?

Hi there, @pewpewphil.

This isn't something we can help with through Answers HQ. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

@pewpewphil I was hacked and banned 3 weeks ago aswell, and my case hasn't been updated since February 3. I contacted EA today via live chat, and I asked him if he could give me an update on my case. He told me that my case was in the "final tier of investigation" and that I should get a response in the next few days. So maybe ask live chat if they have an update on your case.

@EA_Aljo 

Thanks for the links I'll try to open a live chat with someone and try the other links you've provided.

@YaBoyMirage

Good to hear that they are close to finishing up your case, hopefully it'll be the same with with my case when I contact them later. 

Thanks for the responses guys!

UPDATE

Contacted a rep through live chat and he looked into why my case wasn't being updated. 

The case wasn't being updated since the TOS team is investigating it right now. Makes sense since someone else is having a similar issue here 

https://answers.ea.com/t5/General-Feedback/Support-not-responding/m-p/10040372#M72102

Unfortunately the TOS team doesn't have a set amount time for its investigating so I don't know when they will get back to me. If anything else happens with this case I will post an update

@pewpewphilI was hacked and banned 5 weeks ago. Mine also has not been updated since Feb 3rd. I spoke with two EA Advisers; the frst one said my case was near completion and that I would recieve an email within a few hours. He lied.
The second one said there is no time frame but that he would escalate my case and add a "priority note" to it but no one will tell me what that means. So, I'm just gunna assume it doesnt mean anything yet lol

Update,  I've managed to get account back as last monday!  EA just emailed me and said my account had been unbanned. Played a few games immediately to make sure I can play without that instantly being banned message and it works out! Glad I could catch the tail end of the Chaos theory event.

So to answer my original question is about 6-7 weeks from when you send your support ticket to them. Hope no one has to wait any longer.