Forum Discussion

salud_drnk's avatar
9 months ago

Apex Legends won't start on either the Steam version or the EA app

I launched Apex Legends from Steam and the EA app, but it crashed immediately after launching.
 
I have tried all the solutions listed at "https://help.ea.com/jp/help/faq/fix-crashing-and-freezing/",
including uninstalling and reinstalling and restarting my PC, but the problem persists.
 
The issue began on August 31, 2024 (JST), and I was able to play normally on August 30, 2024 (JST).
The Steam version outputs a crash dump.
But not added files here.
 
What other measures can I take?
 

I was also asked by chat support to clear the EAapps cache.

I tried clearing the EAapps cache, but it didn't help.

1 Reply

  • This is the content of one dump.
    *******************************************************************************
    * *
    * Exception Analysis *
    * *
    *******************************************************************************


    KEY_VALUES_STRING: 1

    Key : AV.Dereference
    Value: NullPtr

    Key : AV.Fault
    Value: Read

    Key : Analysis.CPU.mSec
    Value: 671

    Key : Analysis.Elapsed.mSec
    Value: 17295

    Key : Analysis.IO.Other.Mb
    Value: 12

    Key : Analysis.IO.Read.Mb
    Value: 0

    Key : Analysis.IO.Write.Mb
    Value: 49

    Key : Analysis.Init.CPU.mSec
    Value: 343

    Key : Analysis.Init.Elapsed.mSec
    Value: 42696

    Key : Analysis.Memory.CommitPeak.Mb
    Value: 371

    Key : Failure.Bucket
    Value: NULL_POINTER_READ_c0000005_r5apex.exe!Unknown

    Key : Failure.Hash
    Value: {96c83b92-49d6-2cfd-02fa-b4d3fe8a4abd}

    Key : Timeline.OS.Boot.DeltaSec
    Value: 5203

    Key : Timeline.Process.Start.DeltaSec
    Value: 11

    Key : WER.OS.Branch
    Value: vb_release

    Key : WER.OS.Version
    Value: 10.0.19041.1

    Key : WER.Process.Version
    Value: 1.0.0.0


    FILE_IN_CAB: 0477784c-792e-4527-b1d3-fe839af4b679.dmp

    CONTEXT: (.ecxr)
    rax=0000000000000000 rbx=0000000000000000 rcx=000001dd9acb5bf0
    rdx=0000000000000000 rsi=00007ff7011296b8 rdi=000001de027ede98
    rip=00007ff6ffc2f416 rsp=000000b186daec80 rbp=000000b186daed19
    r8=0000000000000000 r9=0000000000000000 r10=0000000000008000
    r11=000000b186daec50 r12=000000000000003b r13=00000000001ff9f0
    r14=0000000000000000 r15=000000000000003a
    iopl=0 nv up ei pl zr ac po nc
    cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010256
    r5apex+0x38f416:
    00007ff6`ffc2f416 6645393451 cmp word ptr [r9+rdx*2],r14w ds:00000000`00000000=????
    Resetting default scope

    EXCEPTION_RECORD: (.exr -1)
    ExceptionAddress: 00007ff6ffc2f416 (r5apex+0x000000000038f416)
    ExceptionCode: c0000005 (Access violation)
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 0000000000000000
    Parameter[1]: 0000000000000000
    Attempt to read from address 0000000000000000

    PROCESS_NAME: r5apex.exe

    READ_ADDRESS: 0000000000000000

    ERROR_CODE: (NTSTATUS) 0xc0000005 - 0x%p Ì ½ ß ª 0x%p Ì Q Æ µ Ü µ ½ B ª %s É È ± Æ Í Å « Ü ¹ Å µ ½ B

    EXCEPTION_CODE_STR: c0000005

    EXCEPTION_PARAMETER1: 0000000000000000

    EXCEPTION_PARAMETER2: 0000000000000000

    STACK_TEXT:
    000000b1`86daec80 00007ff6`ffc2f7ce : 00007ff7`00000001 00000000`00000000 00000000`00000000 00007ff7`00000005 : r5apex+0x38f416
    000000b1`86daed80 00007ff6`ffc7aef4 : 00007ff7`01711250 00007ff7`01711250 000000b1`86daf260 00007ff7`00c74e58 : r5apex+0x38f7ce
    000000b1`86daf160 00007ff6`ffdd7202 : 000001dd`c82401b0 00007ff7`0c8e5240 000001dd`c25c22f8 00000000`00000000 : r5apex+0x3daef4
    000000b1`86daf9e0 00007ff6`ffdd76f0 : 00000000`00000000 000000b1`86dafbe0 00000000`ffffffff 00000000`00000000 : r5apex+0x537202
    000000b1`86dafa10 00007ff6`ffdd540f : 00000000`00000000 00000000`00000000 ffffffff`ffffffff ffffffff`ffffffff : r5apex+0x5376f0
    000000b1`86dafae0 00007ff6`ffdd80af : 00000000`00000000 00000000`00000000 ffffffff`ffffffff ffffffff`ffffffff : r5apex+0x53540f
    000000b1`86dafe40 00007ffb`78347374 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : r5apex+0x5380af
    000000b1`86dafec0 00007ffb`7907cc91 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
    000000b1`86dafef0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


    SYMBOL_NAME: r5apex+38f416

    MODULE_NAME: r5apex

    IMAGE_NAME: r5apex.exe

    STACK_COMMAND: ~16s; .ecxr ; kb

    FAILURE_BUCKET_ID: NULL_POINTER_READ_c0000005_r5apex.exe!Unknown

    OS_VERSION: 10.0.19041.1

    BUILDLAB_STR: vb_release

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 10

    IMAGE_VERSION: 1.0.0.0

    FAILURE_ID_HASH: {96c83b92-49d6-2cfd-02fa-b4d3fe8a4abd}

    Followup: MachineOwner
    ---------