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8689885's avatar
8689885
Seasoned Newcomer
1 day ago

Apex misjudgment

I noticed the accusation of aim assist usage shown in my game logs. I am a keyboard and mouse player. In early May, I only practiced aiming in the firing range with a controller. The official built-in aim assist value for controllers is 0.3 by default. I only used the controller in the practice area and against AI bots. All my ranked matches were played solely with keyboard and mouse afterwards.

 

Furthermore, there is a six-hour time gap between my last recorded game session and the account ban time. My account remained inactive with no operations during this period. I am confused about why my account was suspended without any valid reasons.

 

I sincerely request the TOS team to provide an official and reasonable explanation regarding this ban.

 

1 Reply

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    22 hours ago

    Hi 8689885​ ,

    Sorry to hear you’re dealing with that.

    We’re not able to review or investigate account actions here on the forums, including bans related to gameplay enhancement. If you believe the action was applied incorrectly, the only route for that is still through the official appeal process. 

    I understand why the replies can feel discouraging when they look very similar. Each appeal review by the Terms of Service team is handled manually by a real person, even if the wording of the responses may appear quite similar. You’re absolutely welcome to submit another appeal if that option is still available to you. If the penalty is not showing in Penalty History, the help page specifically says to use this webform, with as much detail as possible.

    You may also find these pages helpful:
    EA Account help for locked, banned, or suspended accounts
    EA Account Help Hub

    Thanks for taking the time to explain your situation.

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