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ee1eead016edab66's avatar
ee1eead016edab66
Not applicable
3 hours ago

Apex Pack - Reword opening bug during loading

Hello, I had a long break from Apex Legends, but I returned to the game last week. During once of the game evenings I was in a matchmaking lobby, I opened my 40 Apex Packs. Unfortunately, the match started during the very first stage of the opening animation.

After the match, to my surprise, I did not receive any notification about new items, even though this is what should normally happen(found information on the forum). I checked all weapon and legend skins, and it seems I did not receive any rewards from those 40 packs.

Later, I received one Apex Pack as a reward from another match, and that one opened normally. After the full animation, I received the notification dots and the expected items, so the issue seems to affect only the 40 packs opened during the lobby previously.

Could you please check this for me?

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    Hey ee1eead016edab66​,

    Fortunately, items are added to your account immediately when you press the button to start opening them, even if you don't get to see the animation play out. If that animation is interrupted however, that can cause the notifications from appearing - the items themselves are still added correctly.

    We aren't able to provide a list here on the forums, but you have received the items - you would just need to check through each legend/weapon category to see which new items are available, whether skins, quotes, banners, poses, finishers, etc. You can contact support directly and they may be able to specify in more detail what came from the packs.

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