Whenever launch Apex on PC STEAM / ORIGIN the game immediately gets stuck in an infinite loading screenEA HELLOOO ? ANY FIX ??? TRIED EVERYTHING REPAIRING GAMEFLUSHDNSVERIFY INTEGRITYREPAIRING GAMEREINSTALING GAME ON STEAM / ORIGIN BOTH DOESNT WORKTRY TO RUN THE GAME IN WINDOW MODE NEW STEAM ACCOUNTNOT ANY ACTIVE BAN OR SUSPENSIONREINSTALLING WINDOWSRUN LATEST VERSION OF EA DESKTOPDISABLE IN GAME OVERLAY ORIGIN / STEAM WHAT ELSE SHOULD I DO TO PLAY APEX ? WHAT IS THIS ??? im pissed , bcs i put lot of money in apex

Hi @Moulace_One Its not good to hear we're running into this issue, to confirm you tried running on Steam and Origin, and EA Desktop? If so can we try launching your device in a Clean Boot then testing after it first starts to see if this continues?

Apex PC after start immediately gets stuck in an infinite loading screen

13 Replies

EA_Illium
EA Staff (Retired)
4 years ago
Hi @Moulace_One

Its not good to hear we're running into this issue, to confirm you tried running on Steam and Origin, and EA Desktop? If so can we try launching your device in a Clean Boot then testing after it first starts to see if this continues?
pawtato_cat
4 years ago
having the same problem right now, it was working earlier
BlackTheCreator
4 years ago
I'm also having the same problem. It might be all PCs
EA_Illium
EA Staff (Retired)
4 years ago
Hi @BlackTheCreator @pawtato_cat

Can you try the steps I posted above, and if you run into issues share a DxDiag?
AramanserTtv
4 years ago
Hello, I have the same issue and I tried every solution as well (just not reinstalling windows...). Attached the DxDiag file. (and yep I followed your instructions @EA_Illium ). The game worked fine until a recent update.
DxDiag.txt96 KB
Tradables
4 years ago

Disconnect from the internet when you are in the loading screen ends (around 4 seconds)
If successful, it will into the lobby screen. Then connect again to the Internet and spam to collect all rewards such as packs, battlepass rewards, ect
If this didn’t work, try again
If this doesn’t work, the other option is to play on a second account. The bug appears to be account-specific, rather than system or game-specific. In which you may need to contact EA support.
Which you can make a ticket here: https://help.ea.com/en/apex-legends/apex-legends/
AramanserTtv
4 years ago
I've tried that already: another account & >10 times disconnecting, reconnecting, choosing another region, waiting some random 60secs inbetween too... Nothing I haven't tried.
Enlyee
4 years ago
I have run into this issue as well. I think it may have something to do with Apex not being able to ping the server list or maybe it's Easy Anti-Cheat. Yesterday I couldn't connect all day, I kept trying different things and eventually at around 10PM I finally managed to get in. Today, everything worked fine.
Here are some things I tried, maybe it will work for you:
* Go into "C:\Program Files (x86)\" and delete the folder named "EasyAntiCheat" (requires administrator permission). Next go into your Apex folder (for Steam it's "...\SteamLibrary\steamapps\common\Apex Legengs)" locate the EasyAntiCheat folder and launch "EasyAntiCheat_setup.exe". Click "Repair Service". Launch the game, make sure you give administrator rights to EAC and both Apex and EAC aren't blocked by your firewall. Try to login.
* Go into your router and open the ports for Apex (you can find this info by doing an internet search) or enable NAT/Gamer Mode/UPnP whatever your router possesses.
* If you can, try and restart your router to get a new IP address. Try logging-in now.
* Try to launch the game on Origin instead of Steam.
People should stop recommending everyone reinstall Windows every time there is a problem with their PC or a game; it's a huge, unnecessary waste of time in most situations.
AramanserTtv
4 years ago
I've done that all, still won't work....
Rytutitutis
4 years ago
Same here, cant play for a month. Disabled Windows Firewall, modem's Firewall, used different DNS servers... reinstalled Steam and Apex... And all I see is spinning circle on Apex loading screen.