Apex says controller disconnected, but it’s working fine on Xbox menu??

---

@EA_Kent wrote:

Hey everyone, 

Thanks for the additional info. 

We're still looking into this. We appreciate your patience while we're investigating. 

---

Hello EA, do you have any updates on this fix? I have tried all suggested fixes and nothing seems to be working. Please help get this sorted.

I was literally playing Apex Legends last night 3/8/22 working on my rank since the recent split... I got up to gold 1 and then went to sleep. Woke up today 3/9/22 to continue the grind and it's saying disconnected controller. When I used that same controller all year and I used it to turn on my series x and select apex legends to play. Says disconnected controller. Controller definitely works because every other game works. And I can navigate my Xbox menu just fine with it.  I have a turtle beach wired controller. It seems like apex is disconnected not my controller smh.

I'm also having the controller issue. Works everywhere but apex. Sunday at the time of this reply

@taxer357Try this as a fix, it worked for me

Go to xbox settings

Go to network

Go to advanced settings

DNS settings

Select manual

8.8.8.8 as primary

8.8.8.4 as secondary

Close and open apex and it should work

Idk why it works but it does. It's Googles DNS is what I was told

@AbC6232a2470350 

I'm sorry, but I don't have any new updates on this just yet. Hopefully we'll have more news to share soon. 

Your fix errors but when can we expect a proper fix?

Hey all,

The update that just went out should have fixed this. 

If you're still having any trouble with your controller after installing the update please let me know. Thanks! 

Quit Apex ( Xbox button, highlight, quit). Turn off controller. Turn on controller and start Apex legends, quit it again before main screen pops up. Go back to Apex. Works everytime and ivevhad this issue for months.