After I pass the main menu into the menu where you can choose what game you desire and character. A blue screen appears saying ps4 is over heated. The ps4 fan spins very fast as if it needs cooling down, and the ps4 shuts off automatically. I cant play the game. This only happens when trying to play Apex. It is as if the game itself causes the shut down. My ps4 has been cleaned and well ventilated. The shut down happens only when opening this game. Even after my ps4 has been off for a day and i try playing the game first it says system overheated and shuts down my ps4. Has anyone stopped this from happenning? Its a bug i doubt EA will address or fix. They ll try to say its not the game. Probably because of money. They dont have enough to fix or the issue is not as widespread.

@Kremlocke1 This has been happening to me ever since the emergence update. No other game does this besides apex. Sometimes I can play for 20 mins before it shuts down and other times it won’t even let me see the main menu. Ive put so many hours into this seems like a waste now.

I have this same issue. The only difference is that I've been playing apex for months on my ps4 and have only just now had this problem

I'm not OP, but I have this exact same issue. Its 100% Apex, no other game causes my system to sound or feel like this does. This has been a 2 season issue. It's alarming reading this post and pinning it on an outlet change.. its hot to to the touch when it crashes, and if it doesn't crash my ps4 pro sounds like a helicopter ready to take off. Its especially worse at character screen and main menu upon boot.I assume this issue won't ever be fixed. If I didn't spenk 5g on heirlooms id just uninstall.

Hey, @Kremlocke1 Posts like this are always concerning. We don't want to see consoles suffer hardware issues from our games. I need to ask you some questions here to see what we can do. What version of the PS4 do you have? Do you use an external hard drive? Do you have any other devices plugged into your PS4? How much space is free on our HD? Have you tried re-installing the game or attempted a factory reset of the console? Is your PS4 in a cubby or is it in the open where enough air can circulate around it? Do you have the power plugged straight into the wall or into a surge protector? If it's a surge protector, how old is it?

1. Ps4 Pro/ star wars edition.2. I do not use an external hard drive.3. There are no devices plugged into the ps4.4. There is 400 GB unused.5. Yes ive reinstalled the game.6. My ps4 is in the open.7. The power is plugged into an extension cord.It shuts the ps4 down 75% of the times i try to play apex. When the game works a blue screen still pops up warning of overheating and i push x to exit the warning blue screen, then it finishes loading and i can play.So the blue screen pops up in the menu where i press triangle to search for a game... while on that screen the fans starts spinning loudly and the blue s reen od overheating pops up... some times it allows me to press x to exit, most of the time it shuts the system off.

Apex shuts down my ps4, it says overheated then playstation shuts off.

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EA_Blueberry
Community Manager
5 years ago
Hey, @Kremlocke1

Posts like this are always concerning. We don't want to see consoles suffer hardware issues from our games.

I need to ask you some questions here to see what we can do.

What version of the PS4 do you have?

Do you use an external hard drive?

Do you have any other devices plugged into your PS4?

How much space is free on our HD?

Have you tried re-installing the game or attempted a factory reset of the console?

Is your PS4 in a cubby or is it in the open where enough air can circulate around it?

Do you have the power plugged straight into the wall or into a surge protector? If it's a surge protector, how old is it?
Kremlocke1
5 years ago
1. Ps4 Pro/ star wars edition.
2. I do not use an external hard drive.
3. There are no devices plugged into the ps4.
4. There is 400 GB unused.
5. Yes ive reinstalled the game.
6. My ps4 is in the open.
7. The power is plugged into an extension cord.
It shuts the ps4 down 75% of the times i try to play apex. When the game works a blue screen still pops up warning of overheating and i push x to exit the warning blue screen, then it finishes loading and i can play.
So the blue screen pops up in the menu where i press triangle to search for a game... while on that screen the fans starts spinning loudly and the blue s reen od overheating pops up... some times it allows me to press x to exit, most of the time it shuts the system off.
EA_Blueberry
Community Manager
5 years ago
@Kremlocke1 Does it overheat if you don't play with an extension cord?
Kremlocke1
4 years ago
The ps4 isnt hot when it shuts down saying overheated.
Yes it shuts down even when plugged directly into the wall. I checked. Could i send you a short video showing it cut off. Is sending you a video on here even possible?
EA_Blueberry
Community Manager
4 years ago
@Kremlocke1

Have you tried playing the game with it plugged into a different outlet in the house to rule out the possibility of it being electrical related? You can upload a video on here if you have enough XP. If not, a link to a YouTube video is acceptable.
Kremlocke1
4 years ago
Okay, here is a link to a video just created Oct. 2nd.
https://youtu.be/zHISYa3sUHk
EA_Blueberry
Community Manager
4 years ago
@Kremlocke1 Thanks.

Have you tried plugging the console into a different wall outlet without the extension cord?

Is the console actually hot when you play it? Do you have the PS4 on the side or upright?
Kremlocke1
4 years ago
The ps4 is upright. Apex is the first thing id try to play after powering on the ps4 and it still flashes to hot. Not all the time though.
EA_Blueberry
Community Manager
4 years ago
@Kremlocke1

Does the console actually feel warm when it crashes though?
Kremlocke1
4 years ago
@EA_Blueberry Apex is the first thing id try to play after powering on the ps4 and it still flashes to hot. So the answer is no it doesnt take the system actually being warm. Are you Ea Blueberry just asking questions to stall? I ve done the things youve asked and answered all your previous questions. What are you going to do about this issue? Can you do anything?